FAQs

Take the following steps to get started with customizing solutions for apps that your company owns:

1. Read Understand the basics for an overview of networks, solutions, and apps on TraceLink's Opus Platform.
2. Read Concepts and terminology to understand the different parts of an app's solution and how they work together.
3. Work with TraceLink Support to assign roles for Customize to users that need access.
4. Customize solutions, data models, workflows, roles, and experiences in the Validation environment.

   See the Anthem Design Guide for information on designing experiences with TraceLink's anthem design system.

5. Work with TraceLink Support to apply the solution to an app or network in Validation, and test the customizations to ensure that they work as expected.
6. Make customizations live by moving the solution and its assets from Validation to Production.

Anthem is TraceLink's design system, which provides guidelines that allow app developers, UX designers, consultants, and other business users to design experiences quickly and easily. The design system provides the framework, styling, and patterns that you need to design experiences on the Opus Platform that are easily usable and consistent.

See the Anthem Design Guide for information on designing experiences with TraceLink's anthem design system.

• Solution Administrator – Allows users to manage solutions on the Solutions screen.
• Solution Developer – Allows users to manage solutions on the Solutions screen and edit a solution's assets on the Edit Solution screen.

See the Administer Help Center for information about how to assign Customize roles to users.

Roles group a set of permissions for specific actions (either in the UI or via API), side menu items, and data within an app. The solution applied to the app or its network determines which roles are available. Administrators assign users to roles when they assign users to an app, its network, or its Links.

Owners assign specific roles to Links, which allow their Partners to assign those roles to the Partner users with access to the Link.

Passwords must be a minimum of 8 characters, must not be your email, and must include at least one:

• Numerical digit
• Lowercase letter
• Uppercase letter
• Special character

If your company was enabled on the Opus Platform from Track & Trace Services, the following password settings from Track & Trace Services apply:

• Number of previous passwords that cannot be reused.
• Number of login attempts allowed before the account is locked.
• Number of days until the password expires.

If your company was not originally enabled on Track & Trace Services, the following default settings apply to TraceLink SSO:

• The previous 6 passwords cannot be reused.
• 5 login attempts are allowed before the account is locked.
• Passwords expire in 30 days.