FAQs

TraceLink apps are extended through solutions, which pull together assets that define how the app looks and functions when users interact with it (i.e. the app's data model, workflows, experience tasks, roles, and policies). A solution is associated with an app and can be customized. For more information on solutions and customizing solutions for an app, see the Customize Help Center.

The US Compliance app only has one solution, which is also called US Compliance. Pharmaceutical Manufacturers, Repackagers, Wholesale Distributors, and Dispensers use US Compliance to meet the interoperable, electronic tracing requirements for serialized products established by the US Drug Supply Chain Security Act (DSCSA). For outbound shipments, US Compliance receives the shipment details from Serialized Operations Manager, parses the NDCs and lot numbers of the products that require traceability, and generates the transaction information and transaction statement documents (often referred to as the T2 documents) for each NDC and lot number combination. US Compliance then sends the shipment details on to the company purchasing the product. For inbound receipts, US Compliance receives the receipt details from the company selling the product, parses the NDCs and lot numbers of the products that require traceability, generates the T2 documents for each NDC and lot number combination, and creates a corresponding receipt in Serialized Operations Manager.

US Compliance on the Opus Platform provides the T2 documents for serialized products, as required by the DSCSA. US Compliance also provides the deliveries that triggered the generation of those T2 documents, so that your company can troubleshoot problems with the delivery and have the original document where the product was recorded.

US Product Track on Track & Trace Services still holds all the historical documents for the lot-level transaction histories, as well as the serialized transaction exchanges created prior to the first release of US Compliance. US Product Track also continues to allow you to manage your shipments, receipts, and inventory for product tracked at the lot level.

After the DSCSA requirements for tracking serialized product are in full effect, the historical documents will be moved to US Compliance in a future release, and US Product Track will be removed from Track & Trace Services.

The US Product Track app on Track & Trace Services still powers most of the processing and logic for US Compliance on the Opus Platform, which is why your company can continue using its US Product Track Links for US Compliance on the Opus Platform.

To access US Product Track while logged into the Opus Platform, select the US Product Track (Classic) side menu item, which displays for all US Compliance networks regardless of the Team or Process selected. Users must have the Member - Classic Access role assigned to see this menu item.

For serialized product, all shipments and receipts must be handled in Serialized Operations Manager. Any changes to your company's inventory (e.g. updating the status of a serial number, marking an item as destroyed) must also be done in Serialized Operations Manager. See the Track & Trace Services Serialized Operations Manager Online Help for more information.

• Application Administrator – Allows users to view, filter, and export both deliveries and T2 documents, as well as administer the US Compliance app on the Opus Platform by adding users and assigning roles to them.
• Member - Expanded Access – Allows users to view, filter, and export both deliveries and T2 documents.
• Member - Standard Deliveries Access – Allows users to view, filter, and export deliveries.
• Member - Standard T2 Documents Access – Allows users to view, filter, and export T2 documents.
• Member - Classic Access – Allows users to access the classic Track & Trace Services (TTS) US Product Track screens through the Opus Platform.
• Member - Standard Recalls Access – Allows users to view, filter, and export deliveries impacted by recalls.

Roles group a set of permissions for specific actions (either in the UI or via API), side menu items, and data within an app. The solution applied to the app or its network determines which roles are available. Administrators assign users to roles when they assign users to an app, its network, or its Links.

Owners assign specific roles to Links, which allow their Partners to assign those roles to the Partner users with access to the Link.

Companies must own Solution Builder to add or edit roles. If your company owns Solution Builder and you also have the Solution Developer role assigned, then contact TraceLink Support for more information.

A delivery represents the physical shipment or receipt that carried the serialized product. A delivery can contain multiple products, multiple lots, and even products that do not need to be tracked through the supply chain per the DSCSA. US Compliance provides the deliveries for troubleshooting purposes and to provide the original document where the product was recorded.

A T2 document is the transaction information and transaction statement (T2) information required by the DSCSA for a unique product and lot number combination that must be tracked through the supply chain.

T2 documents can only be generated automatically, by enabling event triggers. See Search deliveries for the event triggers and their conditions that generate deliveries, and see Search T2 documents for the conditions that trigger the T2 documents once the delivery is generated.

Neither deliveries nor T2 documents can be triggered manually through the Web UI at this time.

No. T2 documents can only be generated automatically, by enabling event triggers. See Search deliveries for the event triggers and their conditions that generate deliveries, and see Search T2 documents for the conditions that trigger the T2 documents once the delivery is generated.

Yes. Owners can trigger the T2 documents for a delivery to be sent to Product Information Manager so that indirect trade partners can access them. See Search T2 documents for the conditions that trigger the T2 documents to be sent to Product Information Manager.

Passwords must be a minimum of 8 characters, must not be your email, and must include at least one:

• Numerical digit
• Lowercase letter
• Uppercase letter
• Special character

If your company was enabled on the Opus Platform from Track & Trace Services, the following password settings from Track & Trace Services apply:

• Number of previous passwords that cannot be reused.
• Number of login attempts allowed before the account is locked.
• Number of days until the password expires.

If your company was not originally enabled on Track & Trace Services, the following default settings apply to TraceLink SSO:

• The previous 6 passwords cannot be reused.
• 5 login attempts are allowed before the account is locked.
• Passwords expire in 30 days.