FAQs

TraceLink apps are extended through solutions, which pull together assets that define how the app looks and functions when users interact with it (i.e. the app's data model, workflows, experience tasks, roles, and policies). A solution is associated with an app and can be customized. For more information on solutions and customizing solutions for an app, see the Customize Help Center.

The UAE Compliance app only has one solution, which is also called UAE Compliance. Pharmaceutical Manufacturers use UAE Compliance to meet reporting requirements for Ministerial Decree No. 73 of 2021 Regarding Pharmaceutical Products Traceability. UAE Compliance generates reports for regulated products as they are imported and move through the supply chain and allows Owners to submit compliance reports to the Tatmeen system.

The following UAE Compliance roles can be assigned to users:

• Member - Standard Access – Allows users to view, search, filter, and export reports.
• Member - Expanded Access – Gives users the same permissions as Member - Standard Access in addition to manually generating specific reports and taking action on reports (e.g. regenerating a report).
• Application Administrator – Gives users the same permissions as Member - Expanded Access in addition to setting the workflow subscriptions and performing other administrator operations that relate to the application.
• Government Credential Administrator – Gives users the same permissions as Member - Standard Access in addition to add, edit, and remove credentials that are used to connect to the Tatmeen system.

Roles group a set of permissions for specific actions (either in the UI or via API), side menu items, and data within an app. The solution applied to the app or its network determines which roles are available. Administrators assign users to roles when they assign users to an app, its network, or its Links.

Companies must own Solution Builder to add or edit roles. If your company owns Solution Builder and you also have the Solution Developer role assigned, then contact TraceLink Support for more information.

Compliance reports for UAE can be generated in the following ways:

• Automatically, by enabling event triggers

  UAE Compliance generates reports when appropriate triggers are enabled and certain events occur in TraceLink (e.g. when a shipment occurs in Serialized Operations Manager). See Generate compliance reports for the events and conditions that generate each type of report.

• Manually, using the Web UI

  Owners can manually generate UAE Compliance reports by using the Web UI. This option is useful if a report failed to generate automatically and the information must still be submitted to the Tatmeen system. See Generate compliance reports for information about how to manually generate reports using the Web UI.

Yes. UAE Compliance reports can be generated as needed using the Web UI. See Generate compliance reports for information about how to manually generate reports using the Web UI.

UAE Compliance Owners can view generated compliance reports in the UAE Compliance Web UI. The Web UI allows Owners to locate specific reports and view their contents, as well as retrieve the report file generated for the Tatmeen system.

After generating compliance reports in UAE Compliance, TraceLink submit reports automatically to the Tatmeen system to ensure compliance with UAE regulations.

Owners need to add the credentials on the UAE Compliance Settings screen in order for TraceLink to automatically submit reports to the Tatmeen system once they are generated.

Use a report's Status to track its transmission from TraceLink to the Tatmeen system:

• Generated – The report is generated in TraceLink but not yet submitted to the Tatmeen system.
• Generation Failed – The report failed to generate in TraceLink.
• Submitted – The report is generated and successfully submitted to the Tatmeen system.
• Partially Submitted – The event contains more than 49,500 serial numbers, so TraceLink split the serial numbers into multiple reports, but all of the reports are not successfully submitted to the Tatmeen system.
• Submission Failed – The report is generated but was not successfully submitted to the Tatmeen system.
• Accepted – The Tatmeen system received the report successfully and accepted the information.
• Accepted with Warning – The Tatmeen system received the report successfully and accepted the information but issued a warning.
• Partially Accepted – The event has multiple reports, and all of them are successfully submitted to the Tatmeen system, but the Tatmeen system did not accept all of the reports.
• Rejected – The Tatmeen system received the report successfully but rejected the information.

For more information on report status, see Monitor compliance reports.

The shipment report is split into multiple files before sending to the Tatmeen system when:

• The size of the report is more than 15 MB.

• The total serial numbers in the commissioning or aggregation events are more than 50,000 and each split file's size is less than 15 MB.

Passwords must be a minimum of 8 characters, must not be your email, and must include at least one:

• Numerical digit
• Lowercase letter
• Uppercase letter
• Special character

If your company was enabled on the Opus Platform from Track & Trace Services, the following password settings from Track & Trace Services apply:

• Number of previous passwords that cannot be reused.
• Number of login attempts allowed before the account is locked.
• Number of days until the password expires.

If your company was not originally enabled on Track & Trace Services, the following default settings apply to TraceLink SSO:

• The previous 6 passwords cannot be reused.
• 5 login attempts are allowed before the account is locked.
• Passwords expire in 30 days.