FAQs

General

TraceLink apps are extended through solutions, which pull together assets that define how the app looks and functions when users interact with it (i.e. the app's data model, pages, workflows, roles, and policies). Solutions available in the Marketplace Catalog can be saved as Company Solutions and configured to meet a company's specific use cases and business needs. For more information on solutions and configuring solutions for an app, see the OPUS Solution Environment Help Center.

Track and Trace Lakehouse

Track and Trace Lakehouse is an OPUS application for reporting and analyzing serialization and related supply chain data. It brings together serialization events, EU Compliance Reporting events, Info Exchange data, and Product Information Exchange (PIE) data to support activities such as lot reconciliation, event review, and exception analysis.

Track and Trace Lakehouse provides an analytical view of this information, while the originating platforms remain the systems of record. Reports and dashboards are provided through OPUS Reports and Dashboards (ORD). Users can access prebuilt reports from the Track and Trace Lakehouse solution or create custom reports in ORD.

Stakeholders from Pharmaceutical Manufacturers, CMOs, and 3PLs use Track and Trace Lakehouse to investigate their company's data in TraceLink.

OPUS

Passwords must be a minimum of 8 characters, must not be your email, and must include at least one:

  • Numerical digit
  • Lowercase letter
  • Uppercase letter
  • Special character

If your company was enabled on the Opus Platform from Track & Trace Services, the following password settings from Track & Trace Services apply:

  • Number of previous passwords that cannot be reused.
  • Number of login attempts allowed before the account is locked.
  • Number of days until the password expires.

If your company was not originally enabled on Track & Trace Services, the following default settings apply to TraceLink SSO:

  • The previous 6 passwords cannot be reused.
  • 5 login attempts are allowed before the account is locked.
  • Passwords expire in 30 days.

The OPUS supports the following web browsers:

  • Google Chrome (recommended): Versions 57, 68, 74, or above
  • Microsoft Edge: Version 113 or above
  • Mozilla Firefox: Versions 60, 63, 67, or above
  • Apple Safari: Versions 12.1.2, 13.0, or above

The OPUS supports the following mobile browsers:

  • Google Chrome Mobile: Version 80.0 or above
  • Android Web View: Version 80.0 or above
  • iOS Safari: Version 13.1 or above