FAQs

The Product Information Exchange app only has one solution, which is called Product Information Exchange. Companies use Product Information Exchange to share data with TraceLink and across the supply chain. The Product Information Exchange solution is powered by a network application, which means that TraceLink owns the app, and companies link to the app as either a Producer (i.e. a company that owns and shares data with the rest of the supply chain) or a Consumer (i.e. a company that accesses the shared data).

To access the classic Track & Trace Services Product Information Exchange functionality while logged into the Opus Platform, select the Product Information Exchange (Classic) side menu item. Users must have the Member - Classic Access role assigned to see this menu item.

• Application Administrator – Allows users to view, filter, and export shipment notices, as well as administer the Product Information Manager app on the Opus Platform by adding users and assigning roles to them.

• Member - Classic Access – Allows users to access the classic Track & Trace Services (TTS) Product Information Exchange screens through the Opus Platform.

Roles group a set of permissions for specific actions (either in the UI or via API), side menu items, and data within an app. The solution applied to the app or its network determines which roles are available. Administrators assign users to roles when they assign users to an app, its network, or its Links.

Owners assign specific roles to Links, which allow their Partners to assign those roles to the Partner users with access to the Link.

Companies must own Solution Builder to add or edit roles. If your company owns Solution Builder and you also have the Solution Developer role assigned, then contact TraceLink Support for more information.

Passwords must be a minimum of 8 characters, must not be your email, and must include at least one:

• Numerical digit
• Lowercase letter
• Uppercase letter
• Special character

If your company was enabled on the Opus Platform from Track & Trace Services, the following password settings from Track & Trace Services apply:

• Number of previous passwords that cannot be reused.
• Number of login attempts allowed before the account is locked.
• Number of days until the password expires.

If your company was not originally enabled on Track & Trace Services, the following default settings apply to TraceLink SSO:

• The previous 6 passwords cannot be reused.
• 5 login attempts are allowed before the account is locked.
• Passwords expire in 30 days.