Type = FAQs,; Topic = Multienterprise Information Network Tower (MINT),;Persona = TraceLink Administrator, User,; Orchestration = Manufacturing, Logistics, Commerce, Transportation, Clinical Supply,; Function = Supply Chain, IT,

FAQs

General

TraceLink apps are extended through solutions, which pull together assets that define how the app looks and functions when users interact with it (i.e. the app's data model, pages workflows, roles, and policies). Solutions available through the Marketplace Catalog can be saved and configured to meet a company's specific use cases and business needs. For more information on solutions and configuring solutions for an app, see the Opus Solution Environment Help Center.

The Multienterprise Information Network Tower solution allows companies to exchange notices for commercial activities that involve a change of ownership (e.g. shipments and invoices) while maintaining the data integrity and security of their system of record.

Roles

The following roles are available for users to search for and view the asynchronous messages for all business and serialization transactions exchanged using Multienterprise Information Network Tower and Multienterprise Process Link between Owners and their Partners across all orchestrations:

  • All Transactions - Owner - Admin – Allows users from Owner companies to search for and view the asynchronous messages for all business and serialization transactions exchanged using Multienterprise Information Network Tower and Multienterprise Process Link.
  • All Transactions - Partner - Admin – Allows users from Partner companies to search for and view the asynchronous messages for all business and serialization transactions exchanged using Multienterprise Information Network Tower and Multienterprise Process Link.
One of these roles must be assigned to a user for them to access the Search Business Transactions and Search Serialization Transactions screens.

The manufacturing orchestration involves the coordinated and seamless execution of business processes across business objects related to planning and production activities. The manufacturing orchestration uses digitalization to streamline make-to-order/make-to-stock (produce), procure-to-pay (procurement) and order-to-cash (sales) processes, ensuring effective communication and collaboration between supply chain partners.

The following roles are available for the manufacturing orchestration:

  • Manufacturing - Customer is the Owner of Multienterprise Process Link.
    • Manufacturing-Customer - Expanded Access – Allows users to create, draft, submit, delete, search for, view, troubleshoot, and resubmit failed messages.
    • Manufacturing-Customer - Standard Access – Allows users to search for and view customer-related data. This role enables Owners to provide users access to essential information for monitoring purposes only.
  • Manufacturing -- Supplier is the Partner .
    • Manufacturing- Supplier – Partner Expanded Access – Allows users from Partner companies to create, draft, submit, delete, search for, view, troubleshoot, and resubmit failed messages.
    • Manufacturing-Supplier – Partner Standard Access – Allows users from Partner companies to search for and view customer-related data. This role enables access to essential information for monitoring purposes only.

  • Manufacturing - Supplier is the Owner of Multienterprise Process Link

    • Manufacturing-Supplier - Expanded Access – Allows users from companies to create, draft, submit, delete, search for, view, troubleshoot, and resubmit failed messages.
    • Manufacturing-Supplier - Standard Access – Allows users from companies to search for and view customer-related data. This role enables Owners to provide users access to essential information for monitoring purposes only.
  • Manufacturing -- Customer is the Partner
    • Manufacturing-Customer – Partner Expanded Access – Allows users from Partner companies who are acting as buyer in the supply chain to create, draft, submit, delete, search for, view, troubleshoot, and resubmit failed messages.
    • Manufacturing-Customer– Partner Standard Access – Allows users from Partner companies to search for and view customer-related data. This role enables access to essential information for monitoring purposes only.

The logistics orchestration involves the coordinated and seamless execution of business processes across business objects related to warehousing, fulfillment, and distribution activities. It uses digitalization to streamline order-to-cash (sales/fulfillment) processes, ensuring effective communication and collaboration between supply chain partners.

The following roles are available for the logistics orchestration:

  • Logistics -- Client is the Owner of Multienterprise Process Link
    • Logistics-Client - Expanded Access – Allows users from companies to create, draft, submit, delete, search for, view, troubleshoot, and resubmit failed messages.
    • Logistics-Client - Standard Access – Allows users from companies to search for and view customer-related data. This role enables Owners to provide users access to essential information for monitoring purposes only.
  • Logistics -- Provider is the Partner .
    • Logistics-Provider – Partner Expanded Access – Allows users from Partner companies to create, draft, submit, delete, search for, view, troubleshoot, and resubmit failed messages.

    • Logistics-Provider – Partner Standard Access – Allows users from Partner companies to search for and view customer-related data. This role enables access to essential information for monitoring purposes only.

  • Logistics - Provider is the Owner of Multienterprise Process Link
    • Logistics-Provider - Expanded Access –Allows users from companies to create, draft, submit, delete, search for, view, troubleshoot, and resubmit failed messages.
    • Logistics-Provider - Standard Access – Allows users from companies to search for and view customer-related data. This role enables Owners to provide users access to essential information for monitoring purposes only.
  • Logistics -- Client is the Partner
    • Logistics-Provider - Expanded Access – Allows users from Partner companies to create, draft, submit, delete, search for, view, troubleshoot, and resubmit failed messages.
    • Logistics-Provider - Standard Access – Allows users from Partner companies to search for and view customer-related data. This role enables access to essential information for monitoring purposes only.

The commerce orchestration involves the coordinated and seamless execution of business processes across business objects related to procurement and sales activities. The commerce orchestration uses digitalization to streamline procure-to-pay (procurement) and order-to-cash (sales) processes, ensuring effective communication and collaboration between supply chain partners.

The following roles are available for the logistics orchestration:

  • Commerce - Customer is the Owner of Multienterprise Process Link.
    • Commerce-Customer - Expanded Access – Allows users from companies to create, draft, submit, delete, search for, view, troubleshoot, and resubmit failed messages.
    • Commerce-Customer - Standard Access – Allows users from companies to search for and view customer-related data. This role enables Owners to provide users access to essential information for monitoring purposes only.

  • Commerce -- Supplier is the Partner .

    • Commerce- Supplier – Partner Expanded Access – Allows users from Partner companies to create, draft, submit, delete, search for, view, troubleshoot, and resubmit failed messages.
    • Commerce-Supplier – Partner Standard Access – Allows users from Partner companies to search for and view customer-related data. This role enables access to essential information for monitoring purposes only.

  • Commerce - Supplier is the Owner of Multienterprise Process Link

    • Commerce-Supplier - Expanded Access – Allows users from companies to create, draft, submit, delete, search for, view, troubleshoot, and resubmit failed messages.
    • Commerce-Supplier - Standard Access – Allows users from companies to search for and view customer-related data. This role enables Owners to provide users access to essential information for monitoring purposes only
  • Commerce -- Customer is the Partner
    • Commerce-Customer – Partner Expanded Access – Allows users from Partner companies to search for and view customer-related data. This role enables access to essential information for monitoring purposes only.
    • Commerce-Customer – Partner Standard Access – Allows users from Partner companies to search for and view customer-related data. This role enables access to essential information for monitoring purposes only.

Roles group a set of permissions for specific actions (either in the UI or via API), side menu items, and data within an app. The solution applied to the app or its network determines which roles are available. Administrators assign users to roles when they assign users to an app, its network, or its Links.

Owners assign specific roles to Links, which allow their Partners to assign those roles to the Partner users with access to the Link.

Companies must own Opus Solution Environment (OSE) to add or edit roles. If your company owns OSE and you also have the Company Solution Developer role assigned, you can add new roles to a Company Solution or edit existing roles by navigating to OSE and selecting Roles in the side menu. See the Opus Solution Environment Help Center for more information. If your company does not own OSE, then contact TraceLink Support for more information.

Opus Platform

Passwords must be a minimum of 8 characters, must not be your email, and must include at least one:

  • Numerical digit
  • Lowercase letter
  • Uppercase letter
  • Special character

If your company was enabled on the Opus Platform from Track & Trace Services, the following password settings from Track & Trace Services apply:

  • Number of previous passwords that cannot be reused.
  • Number of login attempts allowed before the account is locked.
  • Number of days until the password expires.

If your company was not originally enabled on Track & Trace Services, the following default settings apply to TraceLink SSO:

  • The previous 6 passwords cannot be reused.
  • 5 login attempts are allowed before the account is locked.
  • Passwords expire in 30 days.

The Opus Platform supports the following web browsers:

  • Google Chrome: Versions 57, 68, 74, or above
  • Microsoft Edge: Version 80 or above
  • Microsoft Edge (Legacy): Versions 16, 17, and 18
  • Mozilla Firefox: Versions 60, 63, 67, or above
  • Apple Safari: Versions 12.1.2, 13.0, or above

The Opus Platform supports the following mobile browsers:

  • Google Chrome Mobile: Version 80.0 or above
  • Android Web View: Version 80.0 or above
  • iOS Safari: Version 13.1 or above

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