FAQs

TraceLink apps are extended through solutions, which pull together assets that define how the app looks and functions when users interact with it (i.e. the app's data model, workflows, experience tasks, roles, and policies). A solution is associated with an app and can be customized. For more information on solutions and customizing solutions for an app, see the Customize Help Center.

The Bahrain Compliance app only has one solution, which is also called Bahraina Compliance. Pharmaceutical Manufacturers, Repackagers/Parallel Importers, and Wholesale Distributors use Bahrain Compliance to meet the reporting requirements of Law No. 38 of 2009. Bahrain Compliance generates reports for regulated products as they move through the supply chain and allows Owners to submit compliance reports to the National Health Regulatory Authority-Medical Value Chain (NHRA-MVC) Traceability Hub, which is Bahrain's national reporting system.

Compliance reports for Bahrain can be generated in the following ways:

• Automatically, by enabling event triggers:

  When the appropriate event triggers are enabled, Bahrain Compliance generates reports when certain events occur in TraceLink (e.g. when a shipment occurs in Serialized Operations Manager). See Generate compliance reports for a list of supported Bahrain Compliance report types, and select the name of a report to view the events and conditions that generate it.

• Manually, using the Bahrain Compliance Web UI:

  Owners can manually generate reports in Bahrain Compliance by using the Web UI. This option is useful if a report failed to generate automatically, and the information must still be submitted to the NHRA-MVC Traceability Hub.

Yes. Bahrain Compliance reports can be generated as needed using the Web UI. See Generate compliance reports for information about how to manually generate each type of report using the Web UI.

Bahrain Compliance Owners view generated compliance reports in the Bahrain Compliance Web UI.

The Web UI allows Owners to locate specific reports and view their contents, as well as retrieve the report file generated for the NHRA-MVC Traceability Hub.

Use a report's Status to track its transmission from TraceLink to the NHRA-MVC Traceability Hub:

• Generated – The report is generated but not yet submitted to the NHRA-MVC Traceability Hub.
• Submitted – The report is generated and successfully submitted to the NHRA-MVC Traceability Hub.
• Generation Failed – The report failed to generate.
• Submission Failed – The report is generated but was not successfully submitted to the NHRA-MVC Traceability Hub.

Passwords must be a minimum of 8 characters, must not be your email, and must include at least one:

• Numerical digit
• Lowercase letter
• Uppercase letter
• Special character

If your company was enabled on the Opus Platform from Track & Trace Services, the following password settings from Track & Trace Services apply:

• Number of previous passwords that cannot be reused.
• Number of login attempts allowed before the account is locked.
• Number of days until the password expires.

If your company was not originally enabled on Track & Trace Services, the following default settings apply to TraceLink SSO:

• The previous 6 passwords cannot be reused.
• 5 login attempts are allowed before the account is locked.
• Passwords expire in 30 days.