FAQs

TraceLink apps are extended through solutions, which pull together assets that define how the app looks and functions when users interact with it (i.e. the app's data model, pages, workflows, roles, and policies). Solutions available in the Marketplace Catalog can be saved as Company Solutions and configured to meet a company's specific use cases and business needs. For more information on solutions and configuring solutions for an app, see the OPUS Solution Environment Help Center.

The EdgeLink Intelligence app only has one solution, which is also called EdgeLink Intelligence. EdgeLink Intelligence is a reporting and analytics product that provides visibility into scan activity and operational performance across supply chain workflows. The application consolidates scan events captured through Smart Inventory Tracker (SIT) and presents them as structured insights. These insights help monitor execution, track performance, and review operations.

Using scan-based data, EdgeLink Intelligence helps analyze activity levels, progress, and accuracy across warehouse and logistics operations. The following are sample use cases:

• Review scan volumes to support billing

• Track productivity using scan rates

• Validate receipt accuracy by comparing expected and actual scans

• Monitor completion progress for deliveries or receipts

The application also improves traceability and audit readiness by displaying packaging hierarchies and operational exceptions.

• Report User – Allows users to view reports and dashboards, download reports, and modify filters or queries to generate new dashboards. These users must also be assigned the Report User role in the Report Builder app.
• Data Publisher – Allows users to publish transaction information from Smart Inventory Tracker to the EdgeLink Intelligence application. This role is only for Integration Principal User of the company and should not be assigned to regular users.

Custom reports can be created or modified and linked to the EdgeLink Intelligence solution through the Report Builder role in the Report Builder app. Reports and dashboards built in OPUS Reports and Dashboards (ORD) can then be linked to the EdgeLink Intelligence solution.

Roles group a set of permissions for specific actions (either in the UI or via API), side menu items, and data within an app. The solution applied to the app or its network determines which roles are available. Administrators assign users to roles when they assign users to an app, its network, or its Links.

Owners assign specific roles to Links, allowing their Partners to assign those roles to the Partner users with access to the Link.

Companies must own OPUS Solution Environment (OSE) to add or edit roles. If your company owns OSE and you also have the Solution Designer role assigned, you can add new roles to a Company Solution or edit existing roles by navigating to OSE and selecting Roles in the side menu. See the OPUS Solution Environment Help Center for more information. If your company does not own OSE, then contact TraceLink Support for more information.

Passwords must be a minimum of 8 characters, must not be your email, and must include at least one:

• Numerical digit
• Lowercase letter
• Uppercase letter
• Special character

If your company was enabled on the (Undefined variable: app_name.Opus Platform) from Track & Trace Services, the following password settings from Track & Trace Services apply:

• Number of previous passwords that cannot be reused.
• Number of login attempts allowed before the account is locked.
• Number of days until the password expires.

If your company was not originally enabled on Track & Trace Services, the following default settings apply to TraceLink SSO:

• The previous 6 passwords cannot be reused.
• 5 login attempts are allowed before the account is locked.
• Passwords expire in 30 days.