View Exceptions

Overview

Select Exceptions on the left of any screen in Serialized Operations Manager.

  • View and search the exceptions that were recorded during receiving deliveries.
  • Access the details of a recorded exception.

Search Criteria

  • Exception ID - The unique SOM Exception ID to identify the exception record.
  • Exception Type - The type of exception.

    • Data, No Product – The serialized information for a product exists but product is not physically received.
    • Product, No Data – A product is received and there is no accompanying serialization information for that product.
    • Damaged Product – A damaged, unusable, stolen, or missing product is received.

  • Delivery Number - Number that uniquely identifies the shipment.
  • Date On Or After - The date when the exception was recorded, or a date after when the exception was recorded. Only exceptions that are recorded on or after this date display in the results table.
  • Date On Or Before - The date when the exception was recorded, or a date before when the exception was recorded. Only exceptions that are recorded on or before this date display in the results table.

Results Table

  • Exception ID - The unique SOM Exception ID to identify the exception record.
  • Date Recorded - The date when the exception was recorded.
  • Delivery - The number that uniquely identifies the shipment.
  • Exception Type - The type of exception.
  • From Business - The identifier and the name of the company sending the receipt.
  • From Location - The location of the business sending the receipt.

Default order in the results table is by the Date column (ascending). Sort the results by selecting any column header.

Exception ID Date Recorded Delivery Exception Type
 From Business
 From Location
202412000123456 01 Mar 2024

08:40 AM GMT

 DEL12000123456768798 Data, No Product

GLN

DEA 1234567

Kendall Pharma

GLN

DEA 9876543

Kendall Pharma Atlanta
202412000168798

28 Feb 2024

09:45 AM GMT

 DEL1200000042787328 Product, No Data

GLN

DEA 56789012
Kendall Pharma

SGLN

722907568717
MAH Location
202412000123498

28 Feb 2024

09:46 AM GMT

 DEL1200000042787328 Damaged Product

GLN

DEA 56789012
Kendall Pharma

 PO 65165461
Wholesaler Location

Available Actions

  1. Select the desired entity in the Show Data From drop-down at the top of the screen.
  2. Enter Exception ID in the text field.

  3. Select the Exception Type from the drop-down.

  4. Enter the Delivery Number in the text field.
    5. The Delivery Number must not contain only special characters. However, a single asterisk (*) is allowed as search criteria which displays all the results in the table.

  5. Select the Date On Or After from the date picker.

  6. Select the Date On Or Before from the date picker.

  7. Select the Search button.

    The results display in the table.

  • Select the Exception ID link in the first column for any row.

    The View Exception screen displays.

  • Select the Delivery Number link in the third column for any row.

    The Delivery screen for the corresponding type of delivery displays.

Error Messages

Errors either display at the top of the screen or are found in Info Exchange (may vary):

Error Message Description
Serial Numbers [Serial Numbers] are not included in the receipt and cannot be reported against the Exception Type [Exception Type]. All Serial Numbers to be recorded for Data, No Product, or Damaged Product exception types must exist in the receipt.
Serial Numbers [Serial Numbers] are included in the receipt and cannot be reported against the Exception Type [Exception Type]. All Serial Numbers to be recorded for Product, No Data exception type must not exist in the receipt.
Serial Numbers [Serial Numbers] have a status of [List of serial number statuses]. Serial Numbers [Serial Numbers] must be in Pending Receipt status to be reported against the Exception Type [Exception Type]. All Serial Numbers must be in Pending Receipt state, which is a requirement for recording a Data, No Product exception type.
Serial Numbers [Serial Numbers] have a status of [List of serial number statuses]. Serial Numbers [Serial Numbers] must be in Decommissioned or Destroyed status to be reported against the Exception Type [Exception Type]. All Serial Numbers must be in Decommissioned or Destroyed state, which is a requirement for recording a Damaged Product exception type.