Info Exchange

Overview

Hover over Company Administration on the User Profile drop-down in the top right of any screen, and then select Info Exchange.

  • Monitor and troubleshoot messages exchanged with Partners:
    • Diagnose issues by viewing a message's processing status and downloading files.
    • Manually continue processing failed messages.
  • Make corrections to a message and supply a written reason for the changes.

Search Criteria

  • ProcessLink or Service – Only messages from the ProcessLink or service selected return in the results table. The ProcessLink or Service selected determines the options in the Business Process - Transaction Type drop-down.
  • Processing Status – Only messages with the selected processing status return in the results table.
    • All
    • Submitted – Only submitted statuses.
    • Failed - All – All available failed statuses (i.e. all of the below failed options).
    • Success - All – All available success statuses (i.e. all of the below success options).

    For descriptions of specific processing statuses, see Processing Status Descriptions and Icons.

  • Updated On Or After (GMT) – Only messages that were updated on or after this date return in the results table. This field defaults to two days prior to the current GMT date.
  • Updated On Or Before (GMT) – Only messages that were updated on or before this date return in the results table. This field defaults to the current GMT date.
  • Input File – Only messages including this value in the input file name return in the results table.
  • Business Process - Transaction Type – Only messages from the business process and message type selected return in the results table.

    See Message Types for more information.

  • Partner – Only messages sent to or from the selected trade partner return in the results table.
  • Include Reconciled Transactions – Includes messages that have been addressed and marked as Reconciled in the search results.

Results Table

  • Last Updated – The date and time in which that message was last updated. Format is [DD] [Mmm] [YYYY] [HH]:[MM] [AM/PM] GMT.
  • Processing Status – The resulting state of the processing step, including:
    • Submitted messages:
      • A Submitted link displays next to the message's Processing Status if the message is processing, prior to its map-in success or failure.
    • Failed status types:
      • Map In Failed
      • Processing Failed
      • Map Out Failed
      • Blocked
      • Needs Investigation
    • Success status types:
      • Processed
      • Delivered
      • With Warning
    • Reconciled messages:
      • A Reconciled link displays next to the message's Processing Status if the message has been reconciled.

    See Processing Status Descriptions and Icons drop-down below for more information.

  • Review Status– If the message is configured to be reviewed before delivery, this field shows its status.
    • Pending Review – The message must be reviewed before delivery.
    • Delivery Allowed – A user reviewed the message and allowed delivery.
    • Delivery Stopped – A user reviewed the message and did not allow the delivery.
  • Sender – The entity information of the sender of the message.
  • Recipient – The recipient of the message.
  • Processlink or Service – The company-assigned name of the specific TraceLink app that correlates to the message (e.g. Kendall Product Trace US).
  • Business Process – The TraceLink app that correlates to the message (e.g. Master Data Exchange, Serialized Operations Manager).
  • Transaction Type – The type of message for the specific app (e.g. the Product Track module's Transaction Type could be Pick/Ship, Return Receipt, Create Initial Transaction, etc.).

    See Message Types for more information.

  • Input File – The initial file sent to TraceLink (initiating the message).

    The Input, Canonical, and Output Files are identical for the following Transaction Types when sent between two Owners of Serialized Operations Manager:

    • SOM_DEACTIVATE_EVENT and SOM_DEACTIVATE_EVENT_IB
    • SOM_DESTROY_EVENT and SOM_DESTROY_EVENT_IB
    • SOM_DECOMMISSION_EVENT and SOM_DECOMMISSION_EVENT_IB
    • SOM_END_OF_BATCH_EVENT and SOM_END_OF_BATCH_EVENT_IB
    • SOM_PRODUCT_RELEASE_EVENT and SOM_PRODUCT_RELEASE_EVENT_IB
    • SOM_RECEIPT_EVENT and SOM_RECEIPT_EVENT_IB
    • SOM_SHIPMENT_EVENT and SOM_SHIPMENT_EVENT_IB
  • Last Output File – The most recent file sent from TraceLink.
Processing Status Icon Description
Submitted Indicates TraceLink has received a message from the sending party and it is currently processing, prior to its map-in success or failure. This step takes place before validation.
Failed - Map In Failed This is the first step in the validation process after a file is received by TraceLink. This error is most often caused by missing or incorrect required data. This failure indicates that the file was poorly structured (for example, data elements in an incorrect order) or contained other catastrophic errors that prevented TraceLink from integrating the file.
Failed - Processing Failed Indicates a processing error. This is considered the second step in the validation process and where all of the business logic is checked. This error indicates a failure at any point in a transformation document life cycle (e.g. transmission failure, back end code failure), including applying data to the Info Exchange layer.
Failed - Map Out Failed TraceLink has successfully received a message from the sending party, processed the message, but the outbound conversion failed.
Failed - Needs Investigation Occurs when TraceLink receives a message with a File Control Number identical to a previously processed file.

This error also occurs when TraceLink receives a message from the sending party but finds an inconsistency with what was expected and what was received. This is when TraceLink tries to process the data outbound to another format (e.g. a data translation failure). Sometimes the rules can vary based on the file format. This requires investigation to determine the root of failure.

Select Continue Processing in the Actions column to push these messages through manually.

Success - Processed TraceLink has received a message successfully from the sending party.
Success - Delivered TraceLink has received a message from the sending party and has successfully sent it to the intended recipient party
Success - With Informational Message Though TraceLink has successfully processed the file, and no further action is required, there are messages about the upload that may prove useful or important.
Success - With Warning TraceLink has received a message from the sending party but encountered issues while sending the message outbound to the recipient party. Follow-up to investigate why the message encountered a warning.
Received - Pending TraceLink has successfully received a message from the sending party and has initiated the outbound message to the receiving party but further action is required on the receiving party's end to complete the message delivery.
Received - Stopped The message has been stopped from completing delivery by the receiving party.
Delivery Error TraceLink has received a message from the sending party, has attempted to send it to the recipient party, but it could not be delivered.
Reconciled -- An Administrator has addressed the message and marked it as Reconciled. Remarks about the reconciliation can be seen by selecting Reconciled displayed after the message's Processing Status.

Any message in Info Exchange, regardless of its processing status, can be reconciled.
  Last Updated
Processing Status
Review Status		 Sender
Recipient		 ProcessLink or Service
Business Process
Transaction Type		 Input File
Last Output File		 Actions
18 Mar 2016 02:39 PM GMT
Delivered
--		 Kendall Pharma
H. O. Smart LLC
 HO Smart Product Track
Product Track US
Received Transaction History		 kendall+to+hdsmith+856+test+5.edi
kendall+to+hdsmith+856+test+5.20160318143907.2016031814. xml
14 Mar 2016 01:17 PM GMT
Delivery Failed
--		 Kendall Pharma
RxWholesaler
 RxWholesaler Product Track
Product Track US
Received Transaction History		 PickShipASN1457961327801.20160314131616
PickShipASN1457961327801.20160314131620.20160314131624. xml
14 Mar 2016 09:15 AM GMT
Processing Failed
--		 Kendall Pharma
Kendall Pharma
 Kendall Serialized Operations Management
Serialized Operations Management
Sales Shipment		 SOM_SalesShipment_DEL2016031401_20160314090118159.xml
--
14 Mar 2016 09:01 AM GMT
Processed / Reconciled
--		 Kendall Pharma
Kendall Pharma		 Kendall Serialized Operations Management
Info Exchange
Processing Response		 RSP_SOM_SalesShipment_DEL2016031401_20160314090118159.xml
--
06 Mar 2016 11:26 PM GMT
Processed
Pending Review		 CMO Inc
Kendall Pharma		 Kendall Pharma - CMO Palmyra
Production Tracking
Materials Produced		 06_WO_MATL_PROD_002x_20160301.xml
--

Reconcile InfoExchange Dialog Box

  • Reconcile – Sets the message's Processing Status to Reconciled when selected.
  • Reconciled Reason – Comments or annotations about the reconciliation.

Available Actions

  1. Select a ProcessLink or Service from the drop-down.
  2. Select a Processing Status from the drop-down.
  3. Select an Updated On or After date from the date picker.
  4. Select an Updated on or Before date from the date picker.
  5. Select a Business Process - Transaction Type from the drop-down.
  6. Enter an Input File in the text field.
  7. Enter a Partner in the type-ahead field, or select the type-ahead icon to choose from all Partners.

  8. Select the Include Reconciled Transactions checkbox.

  9. Select Search.

    The results display in the table below.

  • Select the View Details icon in the Actions column of the results table.

    The View Transaction Details screen displays.

  1. Select the Reconcile icon in the Actions column.

    The Reconcile InfoExchange dialog box displays.

  2. Select the Reconcile checkbox.
  3. Enter a Reconciled Reason in the text field.
  4. Select Confirm.

    The dialog box closes, and TraceLink begins asynchronously reconciling the message.

  1. Select the Include Reconciled Transactions checkbox in the Search Criteria section.
  2. Select Search.

    The results display in the table.

  3. Select Reconcile next to the Processing Status of the message.

    The Reconcile InfoExchange dialog box displays.

  4. Deselect the Reconcile checkbox.
  5. Select Confirm.

    The dialog box closes, and the reconciliation is undone.

  1. Select the Include Reconciled Transactions checkbox in the Search Criteria section.
  2. Select Search.

    The results display in the table.

  3. Select Reconcile next to the Processing Status of the message.

    The Reconcile InfoExchange dialog box displays.

  4. Edit the remarks in the Reconciled Reason text box.
  5. Select Confirm.

    The dialog box closes, and the updated reconciliation information is saved.

  • Select Input File or Last Output File in the Input File / Last Output File column of the results table.

    The file downloads.

  • Select Continue Processing in the Actions column for any message with a Processing Status of Failed - Needs Investigation.

    TraceLink processes the message as intended.