FAQs

Smart Inventory Tracker is a cloud-based product operated on a handheld device or smartphone that assists with warehouse and distribution functions.

The device integrates synchronously with the Owner's Smart Event Manager APIs to update serial number information as users perform different functions with Smart Inventory Tracker.

Smart Inventory Tracker verifies information or reports events to the Smart Event Manager APIs. For example, when a user scans a serial number in the Ship function, the app immediately sends the serial number shipment to Smart Event Manager, which then, if configured, verifies the serial number with the NMVS and synchronously reports the event.

Currently, Smart Event Manager supports:

• NMVS reporting requirements for the EU Falsified Medicine Directive for 3PLs, Wholesale Distributors, and Pharmacies / Hospitals.
• Serial number verification for all US markets.

3PLs, Wholesale Distributors, and Pharmacies / Hospitals use Smart Inventory Tracker to:

• Ship product
• Verify a serial number
• Update serial numbers' statuses
• Undo serial numbers' statuses

Yes, if the company owns both Smart Event Manager and Serialized Operations Manager and users are a Member of both apps, they can switch the UI to display the functions associated with each serial number event manager.

• SGTIN – A GS1 2D data matrix barcode that must contain the Packaging Code (GTIN), Serial Number, Expiry, and Lot.
• NTIN – A GS1 2D data matrix barcode that must contain the Packaging Code (NTIN), Serial Number, Expiry, and Lot.
• SSCC – A GS1 128 linear or 2D data matrix barcode that represents the container code. This barcode must be enabled by a Manager in Management and is not supported in Serial Number Verification for the following Markets: American Samoa, Guam, Northern Mariana Islands, Puerto Rico, United States of America, US Minor Outlying Islands, and Virgin Islands.
• German PPN – An IFA 2D data matrix barcode primarily for German markets that must contain the Product Number (DE-PPN), serial number, expiry, and lot.

• Transaction Identifiers – A 1D or 2D data matrix barcode containing a transaction identifier for a document that is associated with a delivery (e.g. purchase order). This barcode cannot contain a less than (<), greater than (>), or backslash (\) character. Supported formats:

  • Code 128
  • Code 139
  • UPC-A
  • UPC-E
  • Interleaved 2 of 5 (Supported on Honeywell handheld devices only.)
  • 2D Data Matrix

Smart Inventory Tracker and Smart Event Manager do not validate serial numbers, delivery numbers, or transaction identifiers. The app sends all serial numbers scanned to Smart Event Manager, even a duplicate scan.

If the event workflows for compliance reporting are enabled, the corresponding regulatory agency (e.g. NMVS) sends success or error messages back to Smart Inventory Tracker in real-time.

Yes, if the corresponding event workflows are enabled, the specified compliance reports will trigger after Smart Inventory Tracker sends the delivery number and associated serial numbers to Smart Event Manager with the appropriate attributes called for in the event workflow.

Currently, Smart Event Manager supports NMVS reporting requirements for the EU Falsified Medicine Directive for 3PLs, Wholesale Distributors, and Pharmacies / Hospitals. These workflows are automatically enabled at this time.

When product is returned by a customer within ten days of purchase, the Shipped event needs to be undone before any other action can be taken with the serial numbers.

• If returned product can be resold, undo the serial number's Shipped status.
• If the returned product cannot be resold, undo the serial number's Shipped status, and then update the serial number's status to Destroyed.

Yes, however, Smart Inventory Tracker sends each serial number to Smart Event Manager as it is scanned. Users can set the Market and Event Type once, and then scan multiple serial numbers before resetting these fields to perform a different type of update.

Yes, if the event is associated with a configured workflow, the event triggers compliance reporting. Currently, Smart Event Manager supports NMVS reporting requirements for the EU Falsified Medicine Directive for 3PLs, Wholesale Distributors, and Pharmacies / Hospitals. These workflows are automatically enabled at this time.

No. To make serial numbers Available with the Update Number Status function, they must already be commissioned. Smart Inventory Tracker can update the Serial Number Status of serial numbers that were commissioned and then changed to another status (e.g. Reserved) to Available so they can be processed in a shipment.