How Tos

Having trouble?

If the company owns Serialized Operations Manager, the UI can switch to display those functions.

  1. Select the Options icon at the top of any screen.
  2. Select Warehouse Operations.

    The Options menu refreshes with the following Smart Event Manager functions:

    • Manage Containers
    • Receive
    • Return
    • Serial Number Status
    • Ship
    • Update Number Status
    • Event Reporting

Tips

  • Select Event Reporting to return to Smart Inventory Tracker integrated with Smart Event Manager.
  1. Select the Options icon at the top of any screen.
  2. Select Ship.
  3. Enter the Delivery Number:
    1. Scan the barcode.
      or
      Enter the delivery number manually, and select Submit.
    2. If the delivery number already exists:
      1. Select the desired combination of Delivery Number, From Business, and Ship From Location from the list of delivery numbers.

        2. or

      2. Select the Add icon to create a new shipment with the existing delivery number.
  4. Enter the Transaction ID to associate with the shipment (optional):
    • Scan the barcode.

      or

    • Enter the transaction identifier manually, and select the Submit icon.
  5. Select the Transaction ID Type (required if Transaction ID is present):
    • Bill of Lading
    • Destruction Order
    • Invoice Number
    • Nota Fiscal Eletronica
    • Packing Slip Number
    • PO Number
    • Return
    • Sales Order Number
    • Script ID
    • Shipment Number
    • Transfer Number
  6. Select the Market to report the serial numbers to.
  7. Select the Supply Type for the shipment:
    • Export – Exporting product to another country.
    • Free Sample – Distributing product as free samples.
    • Civil Protection – Distributing product to authorized authorities (e.g. police) for civil protection.
    • Emergency – Distributing product to authorized authorities (e.g. police) for disaster control.
    • Dental Practitioner – Distributing product to dental practitioners.
    • Emergency Medical Practitioner – Distributing product to paramedics or emergency medical practitioners.
    • Special Medical Care Facility – Distributing product to a nursing home or hospice.
    • Medical Care Facility – Distributing product for medical care.
    • Medical Practitioner – Distributing product to a doctor or other medical practitioner.
    • Military – Distributing product to the military.
    • Optical Practitioner – Distributing product to an optometrist or optician.
    • Patient – Distributing product to a patient.
    • Prison – Distributing product to a prison.
    • University Research Institution – Distributing product to a university that performs research.
    • School – Distributing product to a school.
    • Veterinary – Distributing product to a veterinarian or a veterinary retailer.
  8. Enter the Serial Number to associate with the Delivery Number:
    • Scan the barcode.

      or

    • Select the Serial Number field to enter the barcode information manually:
      1. Select the barcode type from the radio buttons:
        • GTIN – A 2D data matrix barcode that must contain a packaging code registered with GS1 (e.g. GTIN or NTIN), serial number, expiry, and lot.
        • PPN – An IFA 2D data matrix barcode primarily for German markets that must contain the Product Number (DE-PPN), serial number, expiry, and lot.
        • SSCC – A GS1 128 linear or 2D data matrix barcode that represents the container code (displays only if a Manager enables SSCC each-level retrieval in Management).
        1. Enter the Packaging Code for the product (e.g. GTIN, NTIN).
        2. Enter the individual Serial Number for the specific item, without the packaging code.
        3. Enter the Lot or batch number associated with the product.
        4. Enter the Expiry date associated with the product's lot, formatted as "YYMMDD".
        1. Enter the DE-PPN for the product.
        2. Enter the individual Serial Number for the specific item, without the packaging code.
        3. Enter the Lot or batch number associated with the product.
        4. Enter the Expiry date associated with the product's lot, formatted as "YYMMDD".
        • Enter the SSCC for the parent container.
      2. Select Submit.

    Smart Inventory Tracker sends the serial number and associated delivery information to Smart Event Manager in real-time.

    If the serial number is an SSCC, Smart Inventory Tracker sends all lowest-saleable units within the parent container to Smart Event Manager asynchronously.

    • State – The serial number's state according to the system of record reported to (displays for only GTINs and PPNs).

    • Product – Displays the packaging code associated with the serial number. Mixed displays for SSCCs with multiple lot numbers or no lot number defined.

    • Lot – The batch or lot number associated with the product. Mixed displays for SSCCs with multiple lot numbers or no lot number defined.
    • Expiry – The expiration date associated with the serial number's lot. Mixed displays for SSCCs with multiple lot numbers or no lot number defined.
  9. Repeat the previous step for any other serial numbers that must be shipped.

Tips

  • To view all serial numbers sent to Smart Event Manager during the current session, and whether each scan was successful, select the Serial Numbers button.
  • To reset the Delivery Number, Purchase Order, Market, Supply Type, and serial numbers list, select Done.
  • For smartphone users, Smart Inventory Tracker automatically opens the camera to scan barcodes.
    • Select the Close icon to disable the camera.
    • Select the Open icon to enable the camera.
  1. Select the Options icon at the top of any screen.
  2. Select Serial Number Verification.
  3. Enter the Transaction ID to associate with the verification event (optional):
    • Scan the barcode.

      or

    • Enter the transaction identifier manually, and select the Submit icon.
  4. Select the Transaction ID Type (required if Transaction ID is present):
    • Bill of Lading
    • Destruction Order
    • Invoice Number
    • Nota Fiscal Eletronica
    • Packing Slip Number
    • PO Number
    • Return
    • Sales Order Number
    • Script ID
    • Shipment Number
    • Transfer Number
  5. Select the Market to retrieve the serial number information from.

      The following steps are applicable if the Market is American Samoa, Guam, Northern Mariana Islands, Puerto Rico, United States of America, US Minor Outlying Islands, or Virgin Islands.

    1. Select one of the following Verification Reason option from the drop-down:
      • Illegitimate Product Suspicion – The product is being verified because it is suspected as being illegitimate.
      • Saleable Return Check – The product is being verified to confirm that it can be resold after being returned.
      • Status Check – The product is being verified for routine reasons to retrieve basic verification information, such as the product's expiration date.
      • Verify Product Exception – The product is being verified to retrieve more information about a product exception.
    2. Select whether your company is in possession of the product to be verified from the Confirmation of Possession radio buttons:
      • Yes, I am in possession of this product – If the company is in possession of the product to be verified.
      • No, I am not in possession of this product – If the company is not in possession of the product to be verified.
  6. Enter the Serial Number:
    • Scan the barcode.

      or

    • Select the Serial Number field to enter the barcode information manually:
      1. Select the barcode type from the radio buttons:
        • GTIN – A 2D data matrix barcode that must contain a packaging code registered with GS1 (e.g. GTIN or NTIN), serial number, expiry, and lot.
        • PPN – An IFA 2D data matrix barcode primarily for German markets that must contain the Product Number (DE-PPN), serial number, expiry, and lot.
        • SSCC – A GS1 128 linear or 2D data matrix barcode that represents the container code (displays only if a Manager enables SSCC each-level retrieval in Management). Not supported if the Market is American Samoa, Guam, Northern Mariana Islands, Puerto Rico, United States of America, US Minor Outlying Islands, or Virgin Islands.
        1. Enter the Packaging Code for the product (e.g. GTIN, NTIN).
        2. Enter the individual Serial Number for the specific item, without the packaging code.
        3. Enter the Lot or batch number associated with the product.
        4. Enter the Expiry date associated with the product's lot, formatted as "YYMMDD".
        1. Enter the DE-PPN for the product.
        2. Enter the individual Serial Number for the specific item, without the packaging code.
        3. Enter the Lot or batch number associated with the product.
        4. Enter the Expiry date associated with the product's lot, formatted as "YYMMDD".
        • Enter the SSCC for the parent container.
      2. Select Submit.

    Smart Inventory Tracker sends the serial number and verification request to Smart Event Manager in real-time.

    If the serial number is an SSCC, Smart Inventory Tracker sends all lowest-saleable units within the parent container to Smart Event Manager asynchronously.

    Product, Serial Number, Lot, and Expiry always display. The other fields only display if included in the barcode.
    • State – The serial number's state according to the system of record verified against.
    • Product – The packaging code for the product.
    • Serial Number – The individual serial number for the specific item, without the packaging code.
    • Lot – The batch or lot number associated with the product.
    • Expiry – The expiration date associated with the serial number's lot.
    • Production Date – The date that the product was manufactured.
    • Child Count – The number of children contained within the serial number.
    • Active Potency – The quantity of the product required to cause a defined effect.
    • Country Item Codes – The National Healthcare Reimbursement Numbers associated with the product (e.g. Germany PZN, France CIP, Spain CN, Brasil DRN, Portugal AIM).

    • Contact Information – The responding company's product verification contact information. Displays only for verified products and if the Market is American Samoa, Guam, Northern Mariana Islands, Puerto Rico, United States of America, US Minor Outlying Islands, or Virgin Islands):

      • Email – The email address of the verification contact.
      • Phone Number – The phone number of the verification contact.

Tips:

  • To view all serial numbers sent to Smart Event Manager during the current session, and whether each scan was successful, select the Serial Numbers button.
  • To reset the Transaction ID, Market, and serial numbers list, select Done .
  • For smartphone users, Smart Inventory Tracker automatically opens the camera to scan barcodes.
    • Select the Close icon to disable the camera.
    • Select the Open icon to enable the camera.
  1. Select the Options icon at the top of any screen.
  2. Select Update Number Status.
  3. Enter the Transaction ID to associate with the update (optional):
    • Scan the barcode.

      or

    • Enter the transaction identifier manually, and select the Submit icon.
  4. Select the Transaction ID Type (required if Transaction ID is present):
    • Bill of Lading
    • Destruction Order
    • Invoice Number
    • Nota Fiscal Eletronica
    • Packing Slip Number
    • PO Number
    • Return
    • Sales Order Number
    • Script ID
    • Shipment Number
    • Transfer Number
  5. Select the Market to report the serial numbers to.
  6. Select the Event Type for the update:
    • Damaged – The product is damaged.
    • Destroyed – The product is terminated.
    • Dispensed – The product is dispensed.
    • Received – The product is received in a shipment. Available only if the Market is United States of America.
    • Stolen – The product is stolen.
    • Sampled by Authorities – The product is sampled by government authorities.
    • Under Investigation – The product is quarantined, locked, or in a holding state due to an investigation. The serial number cannot be included in a sales shipment.
  7. Enter the Serial Number:
    • Scan the barcode.

      or

    • Select the Serial Number field to enter the barcode information manually:
      1. Select the barcode type from the radio buttons:
        • GTIN – A 2D data matrix barcode that must contain a packaging code registered with GS1 (e.g. GTIN or NTIN), serial number, expiry, and lot.
        • PPN – An IFA 2D data matrix barcode primarily for German markets that must contain the Product Number (DE-PPN), serial number, expiry, and lot.
        • SSCC – A GS1 128 linear or 2D data matrix barcode that represents the container code (displays only if a Manager enables SSCC each-level retrieval in Management).
        1. Enter the Packaging Code for the product (e.g. GTIN, NTIN).
        2. Enter the individual Serial Number for the specific item, without the packaging code.
        3. Enter the Lot or batch number associated with the product.
        4. Enter the Expiry date associated with the product's lot, formatted as "YYMMDD".
        1. Enter the DE-PPN for the product.
        2. Enter the individual Serial Number for the specific item, without the packaging code.
        3. Enter the Lot or batch number associated with the product.
        4. Enter the Expiry date associated with the product's lot, formatted as "YYMMDD".
        • Enter the SSCC for the parent container.
      2. Select Submit.

    Smart Inventory Tracker sends the serial number and event information to Smart Event Manager in real-time.

    If the serial number is an SSCC, Smart Inventory Tracker sends all lowest-saleable units within the parent container to Smart Event Manager asynchronously.

    • State – The serial number's state according to the system of record reported to (displays for only GTINs and PPNs).

    • Product – Displays the packaging code associated with the serial number. Mixed displays for SSCCs with multiple lot numbers or no lot number defined.

    • Lot – The batch or lot number associated with the product. Mixed displays for SSCCs with multiple lot numbers or no lot number defined.
    • Expiry – The expiration date associated with the serial number's lot. Mixed displays for SSCCs with multiple lot numbers or no lot number defined.
  8. Repeat the previous step for any other serial numbers that must be updated.

Tips

  • To view all serial numbers sent to Smart Event Manager during the current session, and whether each scan was successful, select the Serial Numbers button.
  • To reset the Market, Event Type, and serial numbers list, select Done.
  • For smartphone users, Smart Inventory Tracker automatically opens the camera to scan barcodes.
    • Select the Close icon to disable the camera.
    • Select the Open icon to enable the camera.

For NMVS reporting, only events that happened within the last 10 days (or 240 hours) can be undone.

  1. Select the Options icon at the top of any screen.
  2. Select Undo Number Status.
  3. Enter the Transaction ID to associate with the undo event (optional):
    • Scan the barcode.

      or

    • Enter the transaction identifier manually, and select the Submit icon.
  4. Select the Transaction ID Type (required if Transaction ID is present):
    • Bill of Lading
    • Destruction Order
    • Invoice Number
    • Nota Fiscal Eletronica
    • Packing Slip Number
    • PO Number
    • Return
    • Sales Order Number
    • Script ID
    • Shipment Number
    • Transfer Number
  5. Select the Market to report the serial numbers to.
  6. Select the Event Type to undo:
    • Dispensed – The product is dispensed.
    • Shipped – The product is shipped.
    • Sampled by Authorities – The product is sampled by government authorities.
    • Under Investigation – The product is quarantined, locked, or in a holding state due to an investigation. The serial number cannot be included in a sales shipment.
  7. If the Event Type is Shipped, select a Supply Type:
    • Export – Exporting product to another country.
    • Free Sample – Distributing product as free samples.
    • Civil Protection – Distributing product to authorized authorities (e.g. police) for civil protection.
    • Emergency – Distributing product to authorized authorities (e.g. police) for disaster control.
    • Dental Practitioner – Distributing product to dental practitioners.
    • Emergency Medical Practitioner – Distributing product to paramedics or emergency medical practitioners.
    • Special Medical Care Facility – Distributing product to a nursing home or hospice.
    • Medical Care Facility – Distributing product for medical care.
    • Medical Practitioner – Distributing product to a doctor or other medical practitioner.
    • Military – Distributing product to the military.
    • Optical Practitioner – Distributing product to an optometrist or optician.
    • Patient – Distributing product to a patient.
    • Prison – Distributing product to a prison.
    • University Research Institution – Distributing product to a university that performs research.
    • School – Distributing product to a school.
    • Veterinary – Distributing product to a veterinarian or a veterinary retailer.
  8. Enter the Serial Number:
    • Scan the barcode.

      or

    • Select the Serial Number field to enter the barcode information manually:
      1. Select the barcode type from the radio buttons:
        • GTIN – A 2D data matrix barcode that must contain a packaging code registered with GS1 (e.g. GTIN or NTIN), serial number, expiry, and lot.
        • PPN – An IFA 2D data matrix barcode primarily for German markets that must contain the Product Number (DE-PPN), serial number, expiry, and lot.
        • SSCC – A GS1 128 linear or 2D data matrix barcode that represents the container code (displays only if a Manager enables SSCC each-level retrieval in Management).
        1. Enter the Packaging Code for the product (e.g. GTIN, NTIN).
        2. Enter the individual Serial Number for the specific item, without the packaging code.
        3. Enter the Lot or batch number associated with the product.
        4. Enter the Expiry date associated with the product's lot, formatted as "YYMMDD".
        1. Enter the DE-PPN for the product.
        2. Enter the individual Serial Number for the specific item, without the packaging code.
        3. Enter the Lot or batch number associated with the product.
        4. Enter the Expiry date associated with the product's lot, formatted as "YYMMDD".
        • Enter the SSCC for the parent container.
      2. Select Submit.

    Smart Inventory Tracker sends the serial number and event information to Smart Event Manager in real-time.

    If the serial number is an SSCC, Smart Inventory Tracker sends all lowest-saleable units within the parent container to Smart Event Manager asynchronously.

    • State – The serial number's state according to the system of record reported to (displays for only GTINs and PPNs).

    • Product – Displays the packaging code associated with the serial number. Mixed displays for SSCCs with multiple lot numbers or no lot number defined.

    • Lot – The batch or lot number associated with the product. Mixed displays for SSCCs with multiple lot numbers or no lot number defined.
    • Expiry – The expiration date associated with the serial number's lot. Mixed displays for SSCCs with multiple lot numbers or no lot number defined.
  9. Repeat the previous step for any other serial numbers that need an event undone.

Tips

  • To view all serial numbers sent to Smart Event Manager during the current session, and whether each scan was successful, select the Serial Numbers button.
  • To reset the Market, Event Type, and serial numbers list, select Done.
  • For smartphone users, Smart Inventory Tracker automatically opens the camera to scan barcodes.
    • Select the Close icon to disable the camera.
    • Select the Open icon to enable the camera.