Monitor exceptions

When issues occur with requested or commissioned serial numbers, Owners can search for and view serial number exceptions and summaries of their issues for all configured packaging codes over a specified period of time.

Monitor exceptions

  1. Hover over Modules in the top left of any screen, and then select Serial Number Exchange.
  2. In the Go To drop-down in the top right, select Exception Reports.
  3. In the Search Criteria section, fill in one or more of the following fields to filter the results:
    1. Service drop-down – The Serial Number Exchange apps that are available to the user.
    2. Company - Location drop-down – Required. The name of the company or location that links to Serial Number Exchange.
    3. Occurred On Or After field – The date that the exceptions occurred on or after.
    4. Occurred On Or Before field – The date that the exceptions occurred on or before.
  4. Select Search.

    The results display in the table.

    • ServiceLink – The Serial Number Exchange Link that includes the company that owns Serial Number Exchange and the Partner that requests or receives the serial numbers.
    • Last Exception – The date of the most recent exception at that location.
    • Serial Numbers Requested – The amount of serial numbers requested in the event that caused the error.
    • Serial Numbers Used – The amount of serial numbers commissioned in the event that caused the error.

Tips

  • Select Export Results to CSV to export a copy of the results table as a CSV file.

  • Select the column name to reorder the table in ascending or descending order based on the values in that column.

  • Select the link in the ServiceLink column to view its allocation reports.
  • Select the link in the Serial Numbers Requested or Serial Numbers Used columns to view the exception's details.
    • Serial Number Request Exception
      • ServiceLink – The Serial Number Exchange Link that includes the company that owns Serial Number Exchange and the Partner that requests or receives the serial numbers.
      • Sender Name – The name of the location that sends the serial numbers.
      • Sender ID – The identifier of the location that sends the serial numbers.
      • Date Range – The date range that the exceptions occurred over.
      • Recipient Name – The name of the location that receives the serial numbers.
      • Recipient ID – The identifier of the location that receives the serial numbers.
      • Exception Details – The exceptions that occurred for the event.
        • Exception Date – The date the exception occured.
        • Exception – A description of the exception (e.g. Quantity requested for 942568393 exceeds the maximum quantity allowed).
    • Serial Number Usage Exception
      • ServiceLink – The Serial Number Exchange Link that includes the company that owns Serial Number Exchange and the Partner that requests or receives the serial numbers.
      • Requester Name – The name of the location that requests the serial numbers.
      • Requester ID – The identifier of the location that requests the serial numbers.
      • Date Range – The date range that the exceptions occurred over.
      • Provisioner Name – The name of the location that provisions the serial numbers.
      • Provisioner ID – The identifier of the location that provisions the serial numbers.
      • Exception Details – The exceptions that occurred for the event.
        • Exception Date – The date the exception occured.
        • Exception – A description of the exception (e.g. Quantity provisioned for 942568393 exceeds the maximum quantity allowed).