Troubleshooting

Select any of the following drop-downs for error messages and troubleshooting help under the corresponding screen title.

Select any screen title and the corresponding help screen displays with more information (e.g. field descriptions, usage context, requirements).

Info Exchange

Error messages display on-screen in red text.

Error Message Description
Select a Service

Only displays for users who are not Administrators.

The Service field is set to "Select One...". Select a Service from the drop-down menu.

Import File

Error messages display on-screen in red text.

Error Message Description
Select a Service. The Service field is set to "Select One...". Select a Service from the drop-down menu.
Select a Transaction Site. The Transaction Type field is set to "Select One...". Select a Transaction type from the drop-down menu.
Select a File Format. The File Format field is set to "Select One...". Select a File Format from the drop-down menu.

Supplemental Troubleshooting Information

Opening an exported CSV file in Excel results in a loss of data or improper formatting (e.g. not recognizing application identifiers, dropping leading zeroes, scientific notation conversion). Select a drop-down below for instructions on exporting a CSV file in TraceLink or MS Excel.

  1. Select the Export Results to CSV link.

    The file downloads (location varies by user preference).

  2. Select Save.
  3. Select a location on the browser.

    4. Do not select "Open".

  1. Open a blank Excel worksheet.

    2. Do not open the recently saved CSV file.

  2. Select Data > From Text.
  3. Choose the CSV file in the "Import Text File" window.
  4. Select Import:
    1. Select the Delimited option and then Next.
    2. Deselect the default Tab option. Either:
      • Select the Comma option, and then Next.
      • Select the Period option, and then Next.
    3. Select all columns and the Text option, then Finish.
  5. In the "Import Data" window, select the New worksheet option and then OK.
  6. Select File > Save As and keep the default Save as type set to Text (Tab delimited).

    The file now displays the correct data and formatting.

    CSV downloads sort by default and do not reflect UI manipulation/sortation.