Serial Number Verification

Overview

Select the View Report Details link for a Serial Number Verification report in the Actions column of the table on the Search Compliance Reports screen.

  • View product information on record with the EU Hub. Compare the information in this report against products that have been returned to confirm their validity before restocking.

    The EU Hub sends Serial Number Verification reports to TraceLink in response to requests made by the customer.

  • Confirm that the EU Hub received a verification request successfully, and troubleshoot issues.

Getting Started

A serial number verification request must be submitted on the Request Serial Number Verification screen to view the serial number verification.

Report Information

  • Section Title - "Report Information for [Owner], [Company-Location]"
    • Owner - The Owner that sent the report to the European Union Hub.
    • Company - Location - The Owner's location. Format is [Company Name] or [Company Name] - [Location Name].
  • Report Date - The date that the report is generated. Format is [DD] [Mmm] [YYYY] [HH]:[MM] [AM/PM] GMT by [Name] of [Owner Company Name] via Info Exchange (displays as a link that leads to the corresponding View Transaction Details screen in Info Exchange).
  • Report Type - Displays the type of report.
  • Version Number - Displays the report's EMVO version number.
Report Information for Kendall Pharma, Kendall Pharma-North Reading
Report Date   19 Jan 2017 2016 08:38 PM GMT by Sally Goodwell of Kendall Pharma via Info Exchange
Report Type   Product  Master Data (Create)
Version Number   6

Verification Information

This section displays the following information:

Field Field Description Sourced From
Product code The product code value (e.g. 04425678663894). GTIN or NTIN associated with the serial number at the point of commission.
Description The product description associated with the Product Code. Product Master Data > Item Information > Product Description where language code is "English."

Not included in the EU report.

Lot Number

The lot or batch number associated with the serial numbers.
  • Lot Number included in the commissioning event data associated with the serial number(s).

    or

  • Lot Number specified in a Serialized Operations Manager Update Lot event.
Expiration Date

The batch expiration date of the serialized items in the lot.
  • Expiration Date included in the commissioning event data associated with the serial number(s).

    or

  • Expiration Date or Barcode Expiration Date specified in a Serialized Operations Manager Update Lot event.

    If a Barcode Expiration Date is specified in the Update Lot event, TraceLink reports this value instead of the Expiration Date. The Barcode Expiration Date indicates that the expiration date on the lot's packaging is different from the Expiration Date on record in TraceLink.
Quantity The amount of serial numbers in the report. Quantity included in the commissioning event data associated with the serial number(s).
Download Serial Numbers

A list of serial number components for the serialized product that is reported to the EU Hub. Only the highlighted segments of the following AI(01)(21) formatted serial numbers are reported: 0100882026030229217A15K05FE8207BU2.

The Download Serial Numbers file displays serial number information in the same way as reported to the EU Hub, with just the serial number components.

All serial numbers at the each packaging level in the TraceLink repository associated with the Product Code and the Lot Number that are in the commission/available state.
Product Code GTIN14 0088202030229 Expiration Date 31 Mar 2019
Description ALLERGY MED 90 MG CAPS 30 Quantity 100
Lot Number 654782   Download Serial Numbers

Response Information

This section displays the following information:

  • Response Received - The date that a response message was received from the EU Hub. Lists the date and time for each response that is received. Format is [DD] [Mmm] [YYYY] [HH]:[MM] [AM/PM] GMT by Info Exchange ("Info Exchange" displays as a link that leads to the corresponding View Transaction Details screen in Info Exchange).

  • Status - The processing and distribution status of the report from the EU Hub to the National System.

  • Error Code - Displays if the EU Hub finds the report invalid.

    For specific error code descriptions see Troubleshooting.

  • Error Description - Description of the Error Code from the corresponding column.

Response Received

 Status Error Code Error Description Actions
16 Aug 2015 12:57 PM GMT by Info Exchange Received -- -- Download Response

Available Actions

  • Select the Download Serial Numbers link in the Verification Information section.

    A CSV file downloads. See Troubleshooting for guidelines on opening TraceLink CSV files.

  • Select the Download Response link from the Response Information results table.

    A CSV file downloads. See Troubleshooting for guidelines on opening TraceLink CSV files.

Supplemental Information

Review the error codes below for troubleshooting information:

Error Code Error Description Troubleshooting Information
#A1 Product Not Found The requester tried to create or update packs for a product that does not exist. The request is rejected.
#A2 Batch Not Found The requester tried to update packs for a product batch that does not exist. The request is rejected.
#A3 Pack Not Found The requester tried to update the state of a pack that does not exist.
#A16 Data Validation Error The format of the request was invalid. The request is rejected.
#A22 Market Not Found A market for which this product was configured is no longer associated with the EMVO. The pack data can never be delivered.
#A52 Expiry Date Mismatch The update of the product batch supplied an original expiry data that does not cross check with the existing expiry date. The request is rejected.
#A64 Pack Level Errors There are errors associated with individual packs.
#O4 Response Timeout Exceeded The EU Hub was unable to get a verification response from any of the national systems that hold data for this product batch.