Troubleshooting

Select any of the following drop-downs for error messages and troubleshooting help under the corresponding screen title.

Select any screen title and the corresponding help screen displays with more information (e.g. field descriptions, usage context, requirements).

General

Error messages display on the screen in red text:

Error Action
Incorrect Password. The password entered is not correct. Re-enter the correct password.
Email is already in use. The email is already in use. Either re-set the password for the existing account or use a different email address.
Confirm Email Address is required. Enter the email address in the repeat username field.
Invalid password format. Passwords must be at least 8 characters and contain one capital letter, one numeric character and one of the following special characters: ! @ # $ % ^ & *
Confirm Password is required and must match Password. The 2 passwords entered do not match. Re-enter the password.