Update status

Serialized Operations Manager Owners can manually update or correct the serial number status, item status, and attributes for one or more serial numbers to account for any operations that did not automatically update or for some reason require a manual update.

In this release, warehouse operators can only correct statuses. Other types of updates will be available in a future release.

Correct a serial number's status

Serialized Operations Manager Owners can correct the serial number status and item status for one or more serial numbers previously set incorrectly. For example, an Owner might need to update the Item Status from Shipped to Available because it was accidentally added to a completed shipment even though the physical item associated to the serial number is still in the warehouse.

The sole purpose of this action is to correct data. Correcting the serial number status updates the data in TraceLink and might generate a compliance report for certain updates. See the compliance solution's help center for more information.

  1. Select [Company Name] - Serialized Operations Manager from the Network drop-down in the header.

  2. Select a Team (e.g. your entire company or a Link to a specific Partner or internal location) in the header.

  3. Select Serialized Items from the Process drop-down in the header.

  4. Select the Go button in the header.

  5. Select Update Status in the side menu.

  6. Select Correct Status from the Update Type drop-down.

  7. In the Serial Numbers section, enter the serial numbers in the text box (10,000 serial numbers maximum).

  8. Fill in the following fields in the Status section: 
      1. Serial Number Status drop-down – Required. The serialization state of the serial number:

        See What transitions are available for serial number statuses? for more information.

        • Commissioned – The serial number is associated with either a GTIN, lot number, and expiration date or an SSCC container code.
        • Decommissioned – The serial number is no longer associated with either a GTIN, lot number, and expiration date or an SSCC container code.
        • Destroyed – The serial number is terminated. Destroyed serial numbers cannot be re-commissioned.
        • Encoded – The serial number is sent for pre-printing on the product labels after provisioning.
        • Registered – The product's serial number is registered, either during repackaging or when the company received a shipment without corresponding serial number data.
        • Reserved – A packaging location has requested and received the serial number, but it has not been associated to a specific product and lot yet (i.e. commissioned).
        • Unreserved – A packaging location had requested and received the serial number, but no longer needs it, so it is returned to the serial number pool for requests.
      2. Item Status drop-down – The state of the physical item that the serial number is associated to:

        See What transitions are available for item statuses? for more information.

        • Available – The item is available for picking.
        • Blocked – The item is not available for picking.
        • Pending Receipt – The transfer of ownership is in an interim state because the shipment awaits receipt confirmation at the receiving location.
        • Picked – The item is picked and added to an outbound shipment and is not available to be picked for a different shipment.
        • Received – The receiving location has marked the item's inbound delivery as received, so the item is available for other actions (e.g. sampled, picked for another shipment).
        • Shipped – The transfer of ownership is in an interim state because the shipment is in transit to the receiving location.
        • Under Investigation – The item is quarantined or in a holding state due to a product investigation. The serial number cannot be included in a sales shipment.
  9. Fill in the following fields in the Details section: 
    • Reason Code drop-down – Required. The reason for the update:
      • Damaged – The product is damaged.
      • Recalled – The product is recalled by the Pharmaceutical Manufacturer.
      • Expired – The product reached its expiration date.
      • Sampled – The product is sampled for quality testing.
      • Misplaced – The product is missing.
      • Dispensed – The product is dispensed.
      • Disposed – The product is disposed.
      • Repackaged – The product is repackaged from a different source product.
      • Sampled by Authorities – The product is sampled by government authorities.
      • Stolen – The product is stolen.
      • Withdrawn – The product is removed from the market by the Pharmaceutical Manufacturer.
      • Quality Released – The product's quality inspection is complete.

      The Reason Codes available are based on the Serial Number Status selected:

      • Commissioned or Registered – Dispensed, Disposed, Repackaged, and Sampled by Authorities do not display.
      • Decommissioned – Quality Released does not display.
      • Destroyed – Quality Released, Sampled by Authorities, Repackaged, Dispensed, Stolen, and Withdrawn do not display.
      • Reserved or Unreserved – The Reason Code field is disabled.
    • Reason Description field – Optional. A description of the reason for the data correction (100 characters maximum).
  10. Select Update.

    The serial number or item status is updated for the specified serial numbers.

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