Troubleshoot a problem

If a solution is not available in the Main Menu, the tab label of a solution is incorrect, or you cannot find your desired solution or Partner, contact your TraceLink Administrator to verify that you have the correct role to access the desired solutions and Networks. If the role is correct, the Administrator may need to liaise with a Solution Designer to ensure the role has the correct permissions.

Google Chrome provides the most stable and optimized experience for OPUS.

If you prefer to use Microsoft Edge, TraceLink recommends updating the browser settings to prevent performance throttling.

Optimize for Performance

To make sure OPUS session stays active in the background during periods of inactivity.

1. Open Microsoft Edge.

2. Select the Settings and more icon (...) in the top-right corner.

3. Select Settings.

4. Select System and performance.

5. Select Performance.

6. Locate the Always keep these sites active section.

7. Select Add site.

8. Enter https://opus.tracelink.com.

9. Click Add.

Manage Enhanced Security

To make sure the browser's security filters allow the platform's advanced interactive features to run without interruption.

1. Select the Settings and more icon (...) in the top-right corner.

2. Select Settings.

3. Select Privacy, search, and services.

4. Select Security.

5. Select Enhance your security on the web.

6. Select Site preferences for enhanced security.

7. In the Never use enhanced security for these sites section, select Add site.

8. Enter https://opus.tracelink.com.

9. Click Add.

Enable Advanced Process Isolation

Enable dedicated OPUS Platform processing to optimize browser memory and resource handling.

1. Open Microsoft Edge.

2. In the Microsoft Edge address bar, enter edge://flags.

3. Search for Strict-Origin-Isolation, and set the flag to Enabled.

4. Search for Origin-keyed Processes by default, and set the flag to Enabled.

5. Select Restart to apply the changes.

Are these changes safe?

These changes are safe:

• Applies only to OPUS – The updates affect only https://opus.tracelink.com/. All other sites remain unchanged.

• Security protections remain active – Antivirus, firewall, and Microsoft Defender SmartScreen continue to run.

• Improves performance – Enhanced Security disables Just-In-Time (JIT) compilation, which can reduce performance for OPUS.

• Uses standard browser behavior – This change restores Microsoft Edge to standard performance mode for a trusted site.

If you are looking for an item you added or for the edits you made to an item, you might not see them right away. A banner message displays that confirms your updates will display shortly. If you want to see the updates, wait a minute or two before refreshing the page, and your updates will be reflected.