FAQs

TraceLink apps are extended through solutions, which pull together assets that define how the app looks and functions when users interact with it (i.e. the app's data model, workflows, experience tasks, roles, and policies). A solution is associated with an app and can be customized. For more information on solutions and customizing solutions for an app, see the Customize Help Center.

The Multienterprise Information Network Tower solution allows companies to exchange notices for commercial activities that involve a change of ownership (e.g. shipments and invoices) while maintaining the data integrity and security of their system of record.

• Member - Standard Access – Allows users to search for, view, and reprocess failed messages.
• Member - Expanded Access – Allows users to search for, view, and reprocess failed messages. Also allows users to download a message's input, output, and canonical files.
• Partner Member – Expanded Access – Allows users from Partner companies to search for, view, and reprocess failed messages (i.e. purchase orders). Also allows users to download a message's input, output, and canonical files.
• Partner Member – Standard Access – Allows users from Partner companies to search for, view, and reprocess failed messages (i.e. purchase orders).
• Buyer Member – Standard Access – Allows users from companies who are acting as buyers in the supply chain to:
  • Search for and view purchase orders in the Web UI.
  • Search for and view purchase order acknowledgments in the Web UI.
• Seller Member– Standard Access – Allows users from companies who are acting as suppliers in the supply chain to:
  • Search for and view purchase orders in the Web UI.
  • Search for and view purchase order acknowledgments in the Web UI.
  • Create purchase order acknowledgments in the Web UI.
• Buyer Partner Member – Standard Access – Allows users from Partner companies who are acting as suppliers in the supply chain to:
  • Search for and view purchase orders in the Web UI.
  • Search for and view purchase order acknowledgments in the Web UI.
  • Create purchase order acknowledgments in the Web UI.
• Seller Partner Member – Standard Access – Allows users from Partner companies who are acting as buyer in the supply chain to:
  • Search for and view purchase orders in the Web UI.
  • Search for and view purchase order acknowledgments in the Web UI.

Roles group a set of permissions for specific actions (either in the UI or via API), side menu items, and data within an app. The solution applied to the app or its network determines which roles are available. Administrators assign users to roles when they assign users to an app, its network, or its Links.

Owners assign specific roles to Links, which allow their Partners to assign those roles to the Partner users with access to the Link.

Companies must own Solution Builder to add or edit roles. If your company owns Solution Builder and you also have the Solution Developer role assigned, then contact TraceLink Support for more information.

Passwords must be a minimum of 8 characters, must not be your email, and must include at least one:

• Numerical digit
• Lowercase letter
• Uppercase letter
• Special character

If your company was enabled on the Opus Platform from Track & Trace Services, the following password settings from Track & Trace Services apply:

• Number of previous passwords that cannot be reused.
• Number of login attempts allowed before the account is locked.
• Number of days until the password expires.

If your company was not originally enabled on Track & Trace Services, the following default settings apply to TraceLink SSO:

• The previous 6 passwords cannot be reused.
• 5 login attempts are allowed before the account is locked.
• Passwords expire in 30 days.