This Help Center is a preview of a future release. The final Help Center will be available on the Validation date.

Configure TraceLink

Configure Serialized Operations Manager

See the Administer Help Center for information about how to configure Serialized Operations Manager, link Partners, and add users.

Assign Serialized Operations Manager roles

See the Administer Help Center for information about how to assign Serialized Operations Manager roles to users.

  • Receipt Member - Standard Access – Allows users to standard access and receive products, search and view the receiving operation.

  • Receipt Member - Expanded Access – Allows users to access to receive products, search and view the receiving operation, and view reports and dashboards.

  • SOM Member - Classic Access – Allows users to access the classic Track & Trace Services (TTS) Serialized Operations Manager screens through OPUS.
  • SOM Support Access Viewer – Allows users to temporary, time-bound access to the app for investigating and resolving customer-reported issues to view receiving operations, reports, dashboards, and classic TTS screens.

Set up notifications

All Serialized Operations Manager users can sign up to receive email notifications based on certain events. See the OPUS Help Center for more information.

  • Processing Failure – The user receives a notification when an error occurs for processing shipment.