This Help Center is a preview of a future release. The final Help Center will be available on the Validation date.

POET is not designed to serve as the system of record for regulated processes, therefore not subject to GxP requirements. It is designed to enable cross-organizational collaboration and process orchestration, while the system of record for each process remains within the respective enterprise systems.

Type = Troubleshooting,; Topic = Multienterprise Information Network Tower (MINT),;Persona = TraceLink Administrator, User,; Orchestration = Manufacturing, Logistics, Commerce, Transportation, Clinical Supply,; Function = Supply Chain, IT, Procurement,

Compliance Exception

Compliance Exceptions refer to tracked deviations or variances from defined compliance requirements, business rules, or quality standards within a process.

What is a compliance exception

Compliance exceptions under the DSCSA (Drug Supply Chain Security Act) framework refer to events or conditions where serialized product data, verification, or transaction information does not meet regulatory or operational expectations. These exceptions may arise from discrepancies, delays, or inaccuracies along the pharmaceutical supply chain—typically between manufacturers, wholesalers, distributors, and dispensers.

Types of compliance exceptions

  • Serialization data mismatches: This occurs when product serial numbers are missing, duplicated, or invalid across systems such as Serialized Operations Manager (SOM) or partner EPCIS files.
  • Verification failures: This occurs when Product Information Manager (PIM) or Verification Router Services (VRS) cannot confirm product authenticity.
  • Transaction History (TH), Transaction Information (TI), or Transaction Statement (TS) discrepancies: Refers to discrepancies or missing data in the DSCSA transaction documents exchanged between trading partners. These issues may include incomplete transaction statements or incorrect product identifiers.
  • Product traceability and reporting exceptions: Occurs when serialized or shipment data is missing for certain transaction events
  • Timing violations: Occurs when compliance data submissions to authorities (e.g., EMVS, KPIS, or DSCSA partners) are delayed beyond SLA timelines, risking regulatory non-compliance.

How to use the compliance exception marketplace solution

Before configuring and using the change request marketplace solution, Solution Designers must first save the latest version of the marketplace solution from the marketplace catalog as a company solution. Once saved, Solution Designers can modify and release them into their Company Catalog. For more information about using marketplace solutions, see OPUS Solution Environment Help Center.

Add a compliance exception

Compliance exceptions is a sub-type of the Work Item business object and contains fields that are specific to compliance exceptions. By default, a compliance exception is created by a set of basic fields, which are widely used. However, depending on your business needs, you may need to include additional fields in the compliance exception. To include additional fields, edit the compliance exception to view all available fields and update the required fields.

  1. Select a [POET Network] from the Network drop-down in the header.
  2. Select a Team (e.g. your entire company or a Link to a specific Partner or internal location) in the header.
  3. Select Compliance Exception from the left menu.
  4. Select the New button.
  5. In the General section fill in the following fields:
    1. Title field – The title of the new compliance exception.
    2. Business Priority field – The level of priority for the compliance exception. Select from Low, Medium, High, and Critical.
    3. Category field – The category of the compliance exception.
  6. Select the Save button.
    The work item is created in the Draft state.
  7. To move the work item to To Do state, select the Move to button.

Owners and Partners who are on the TraceLink network but do not use the Web UI can create a compliance exception by sending an email in an HDA-compliant format. To enable compliance exception creation through email, Owners and Partners must follow the steps listed below:

  1. Create an SMTP B2B connection in Extensible TraceLink Transfer, which generates a unique TraceLink email (e.g. apt_owner_6bba37c60eeb56@tracelink.com). For more information about adding an SMTP B2B connection, see the Extensible TraceLink Transfer Help Center.
  2. Share the TraceLink-generated email address (e.g. apt_owner_6bba37c60eeb56@tracelink.com) with a TraceLink Service Representative to map the email address with Process Orchestration for Empowered Teams.

Draft a compliance exception email

TraceLink suggests using the email format recommended by Healthcare Distribution Alliance. Process Orchestration for Empowered Teams will create a compliance exception if the email has a subject line and body, but will not filter spam. A sample format for a compliance exception email is provided below:

  • A standard subject line: Trading partners involved + Exception Category + Issue tracking #

  • A brief narration of the exception: Be as brief as possible in explaining the incident, refraining from stating any pieces of information already specified in the field list below.

  • Fields in the body of the email: The responding trading partner will typically need the following information (where applicable:).

    • PO Number:
    • Delivery #/Shipment ID/DESADV:
    • NDC(s) involved in the exception:
    • 2D Barcode scan:
      • For product, no data exceptions where output of the scan cannot be provided, a photo of the 2D data matrix barcode inclusive the human readable [i.e. (GTIN (01), Serial # (21), batch/lot#(10), expiry(17) ] adjacent to the 2D barcode.
      • For data no product exception where there is no physical product to scan, capture the GTIN, Serial number, batch and expiry from the incoming file.
    • SSCC-18 (00) as applicable
    • Exception category (Product and No Data, Data and no product)
    • Where/when the exception occurred (e.g., receiving, outbound picking, returns processing),
    • Scope of exception (e.g., entire shipment, pallet, case, inner pack, package, etc.)
    • Product description (Drug/Biologic Name)
    • Source owning/location GLNs
    • Destination owning/location GLNs or ship-to address if GLN is not known
    • Carrier tracking number
    • Contact info (name/email/phone)

Modify a compliance exception

  1. Select a [POET Network] from the Network drop-down in the header.
  2. Select a Team (e.g. your entire company or a Link to a specific Partner or internal location) in the header.
  3. Select Compliance Exception from the left menu.
  4. Select the Display Identifier of the compliance exception to edit.
  5. Select the Edit button.
    In addition to the fields updated when creating the compliance exception, additional fields will be displayed which can be updated if required.
  6. In the General section update the following fields:

    1. Issue Tracking Number field - Displays the identifier of the Compliance Exception as in their internal system or ERP. While creating exceptions via Serialized Operations Manager (SOM), it represents the Exception ID of SOM.

    2. Title field – The title of the new compliance exception.
    3. Due Date field – The date by which the work item must be completed.
    4. Business Priority field – The level of priority for the compliance exception. Select from Low, Medium, High, and Critical.
    5. Business Unit field – The business unit for the compliance exception.
    6. Category field – The category of the compliance exception.
    7. Sub Category field – The sub category of the compliance exception.
    8. Description field – The description of the new compliance exception.
    9. Source of Exception drop-down – Displays the source of the exception.
    10. Scope of Exception drop-down – Displays the scope of exception.
  7. If you require to collaborate with an external partner, enter the following Assignee Company details under the Participants section:
    1. Business Name field – The name of the Partner company that is assigned to take action on the compliance exception.
    2. Identifier Type field – The type of document that is associated with the compliance exception, such as Purchase Order, Invoice etc.
    3. Identifier Value field – The identifier value document associated with the compliance exception, such as PO number, Invoice number, etc.
  8. You can specify an accountable entity at the Initiator Company or Assignee Company in the Accountable Entity section:
    1. (Responsible User At Initiating Company) User Email field – The email of the Initiator Company that is required to take action on the compliance exception.

    2. (Responsible User At Assignee Company) User Email field – The email of the Assignee Company that is required to take action on the compliance exception.

  9. If you need to add delivery details, update the following fields under the Delivery Information section:
    1. Delivery Number field - Delivery Number of the shipment/receipt against which the exception is being recorded.
    2. PO Number field - Purchase Order Number associated with the delivery.
    3. Carrier Tracking Number field - Carrier Tracking Number associated with the delivery.
    4. (From Business) Business Name field – The name of the business that sent the consignment.
    5. (From Business) Primary Identifier Type field – The type of document that is associated with the compliance exception, such as Purchase Order, Invoice etc.
    6. (From Business) Primary Identifier Value field – The identifier value document associated with the compliance exception, such as PO number, Invoice number, etc.
    7. (Shipped From Business) Business Name field – The name of the business that sent the consignment.
    8. (Shipped From Business) Primary Identifier Type field – The type of document that is associated with the compliance exception, such as Purchase Order, Invoice etc.
    9. (Shipped From Business) Primary Identifier Value field – The identifier value document associated with the compliance exception, such as PO number, Invoice number, etc.
    10. (To Business) Business Name field – The name of the business that received the consignment.
    11. (To Business) Primary Identifier Type field – The type of document that is associated with the compliance exception, such as Purchase Order, Invoice etc.
    12. (To Business) Primary Identifier Value field – The identifier value document associated with the compliance exception, such as PO number, Invoice number, etc.
    13. (Shipped To Business) Business Name field – The name of the business that received the consignment.
    14. (Shipped To Business) Primary Identifier Type field – The type of document that is associated with the compliance exception, such as Purchase Order, Invoice etc.
    15. (Shipped To Business) Primary Identifier Value field – The identifier value document associated with the compliance exception, such as PO number, Invoice number, etc.
  10. If you need to contact information, update the following fields under the Contact Information section:
    1. Name field – The name of the contact.
    2. Email field – The email address of the contact.
    3. Phone field – The phone number of the contact.
  11. In the attachments section, add a supporting document for the compliance exception under Documents.
  12. In the Impacted Products section, add product information in the following fields:
    1. Product Name field – The name of the impacted product.
    2. Lot Number field – The lot number of the impacted product.
    3. Primary Item Code Type field – The item code type of the impacted product.
    4. Primary Item Code Type field – The item code value of the impacted product.
    5. Product GTIN field – The GTIN of the impacted product.
    6. Expiration Date field – The expiration date of the impacted product.
  13. In the Transaction ID section, add information about the transaction in the following fields:
    1. Reference Transaction Identifier Type field – The type of transaction associated with the impacted product, such as Purchase Order, Supplier Order, Delivery Receipt.
    2. Transaction Identifier Value field – The ID of the transaction for the impacted product.
  14. In the Suspect Product section, add detailed information about the impacted product in the following fields:
    1. Drug Composition field – The composition of the impacted product.
    2. Incident Number field – The incident number associated with the impacted product.
    3. Product Label Name field – The product label name of the impacted product.
    4. Request For Notification Termination field – Request for notification termination for the impacted product.
    5. Business Type field – The business type of the impacted product.
    6. Drug Description field – The description of the impacted product.
    7. Drug Use field – The use of the impacted product.
    8. Notification Classification field – The notification classification of the impacted product.
    9. Report Type field – The report type of the impacted product.
    10. Submitted Through Alternate Mechanism field – Indicated if the impacted product was submitted through an alternate mechanism.
    11. Date Product Identified As Illegitimate field – The date when the impacted product was identified as illegitimate.
    12. Initial Notification Date To FDA field – The initial notification date to FDA for the impacted product.
  15. In the Comments and Attachments section, add a comment in the Comment Text field and name of the user in the Commented By field, or attach a file under Attachment.
  16. Update the required information.
  17. Select the Save button.
    The work item is updated.
Owners can edit the Assignee Details section while the work item is in the Draft state. Once the work item moves to the To Do state, the Assignee Details section can be edited only once.

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