This Help Center is a preview of a future release. The final Help Center will be available on the Validation date.

Incident process APIs

Incident process APIs enable Suppliers, Manufacturers, CMOs, CPOs, 3PLs, and Repackagers to manage, track, and close a variety of issues and disruptions that occur throughout the supply chain. Companies that own or link to Agile Process Teams can collaborate in real time with internal locations and external Partners to investigate and resolve the reported problem.

All incident process types share a set of common APIs to manage incident comments, attachments, and followers.

Incident APIs

Add, manage, and resolve general supply chain incidents

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Direct supplier incident APIs

Add, manage, and resolve incidents that impact direct supply operations (i.e. raw materials, components, and services related to manufacturing of products)

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External manufacturing APIs

Add, manage, and resolve incidents involving providers of contract manufacturing and packaging services for APIs, bulk, and finished goods

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Compliance exception APIs

Add, manage, and resolve incidents involving supply chain exceptions that occur in the US (i.e suspect product).

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Shared incident APIs

Manage incident comments, attachments, and followers

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