How Integration Works

TraceLink communicates with certain operating systems/programs of choice through REST JSON integration.

For example, if a Wholesale Distributor wants to record an event (e.g. verification, shipping, receiving), the Set Event Request REST message is sent from their internal system to TraceLink's REST API endpoint, which is the main request-response communication hub. The End Point extracts the JSON from the Set Event Request message and passes it to the TraceLink platform.

Smart Event Manager waits for the JSON response containing the same information that was sent in the Request along with the additional fields of eventId, status, message, and state. Smart Event Manager then sends the data back through the endpoint where the REST response generates, and sends the response back to the original system. This response also confirms whether the operation is successful or if it fails.

Go to Message Examples to see an example JSON Set Event message examples.