Create ServiceLink Errors
The following errors may be encountered with the Create ServiceLink message:
The Create ServiceLink message generates a Processing Response message indicating processing success or failure. Opting in to receive the Processing Response is done in the Company Administration > Workflow screen. Info Exchange also reports processing successes and failures of the Create ServiceLink message. The standard Info Exchange email alerts will alert on message failures.
| Data Element | Error Message | Description |
|---|---|---|
| Class 1 Errors | ||
| cmn:ServiceId | ServiceId is required !!! | The error occurs if the source is empty or null. |
| cmn:PartnerId | PartnerId is required !!! | The error occurs if the source is empty or null. |
| cmn:PartnerId | @type | Partner ID type is required !!! | The error occurs if the source is empty or null. |
| Class 2 Errors | ||
| cmn:FileControlNumber | File <inFilename> is a potential duplicate match with file <origFilename> sent from <origCompanyname> received on <origFileDate>, based on both files having the same File Control Number <FileControlNumber>. | The error occurs if the file is a duplicate. |
| adm:MessageBody | MessageBody is null. | The error occurs if the message body is null or empty. |
| cmn:ServiceId | No published service found matching Service Id <serviceAltId>. | The error occurs if an application is not found when matching the id. |
| cmn:PartnerId | Subscriber company is inactive on TraceLink network. | The error occurs if the partner company is inactive on the TraceLink network. |
| "A ServiceLink already exists for Partner Company <networkServiceLink.originalSubscriberCompanyIdentifierType> <networkServiceLink.originalSubscriberCompanyIdentifierValue>." | The error occurs if a link already exists for the Partner Company. | |
| Multiple company matches were detected on the TraceLink Network for Partner Company <networkServiceLink.originalSubscriberCompanyIdentifierType> <networkServiceLink.originalSubscriberCompanyIdentifierValue>. The matches found were for the following: <matchedCompany.companyName> located at <matchedCompany.companyAddress>. | The error occurs if multiple company matches were detected on the TraceLink Network for a Partner Company. | |
| No configured Service Partner found with identifier <idType.toString>:<idValue>. | The error occurs if a partner is not configured/found with the specified identifier type and value. | |
| serviceAltId | "No published service found matching Service Id <serviceAltId>." | The error occurs if there the TraceLink application is not found when matching the specified Id. |
| serviceAltId, serviceType | "Service Id <serviceAltId> is of an unsupported service type: <service.map(_.serviceType).getOrElse("Unknown")>." | The error occurs if the serviceAltId is of an unsupported type. |
| serviceAltId, serviceType | Service Id <serviceAltId> is of an unsupported service type: <service.map(_.serviceType).getOrElse("Unknown")>. | The error occurs if the serviceAltId is of an unsupported type. |
| partner2 | Got Location when expecting CompanyProfile. | The error occurs if a location is received instead of a company profile. |
| idType.toString, idValue | No configured Service Partner found with identifier <idType.toString>:<idValue>. | The error occurs if a partner is not configured/found with the specified identifier type and value. |
| Class 3 Errors | ||
| The following is thrown for all Class 3 errors: “INTERNALERROR=Internal error from server [server details].” Please contact Support if this error is encountered. | ||
