Troubleshooting

Select any of the following drop-downs for error messages and troubleshooting help under the corresponding screen title.

Select any screen title and the corresponding help screen displays with more information (e.g. field descriptions, usage context, requirements).

Add Template

Error Message Description
Minimum Threshold must be greater than or equal to Maximum Request Quantity. For Auto-Replenished by Other Serial Number Manager, and Minimum Threshold is less than Maximum Request Quantity. For Provisioned By Packager, and Minimum Threshold is less than Maximum Request Quantity.
The GS1 Company Prefix + the serial number must be less than or equal to 16 in length. Length of the GS1 company prefix plus the length of the starting serial number exceeds 16.
A template for the GS1 Company Prefix and Filter Value specified already exists. Entries are not unique by Packaging Code value and Filter Value.
A template with the same GS1 Company Prefix and Extension Digit already exists. Prefix and corresponding extension digit map have already been set up in a template.
Maximum Threshold must be greater than Minimum Threshold. For Generated Random List, Maximum Threshold is less than or equal to Minimum Threshold.
A template for the GS1 Company Prefix and Filter Value specified already exists. For GS1 Company Prefix, the user's entries are not unique by Packaging Code value and Filter Value.
Maximum Threshold must be greater than Minimum Threshold. For generated random serial numbers, Maximum Threshold is less than or equal to Minimum Threshold.
Minimum Threshold must be greater than or equal to Maximum Request Quantity. For generated random and imported serial numbers, Minimum Threshold is less than Maximum Request Quantity.
The Serial Number Prefix cannot start with zero For Serial Number Prefix, the [starting serial number] is zero.
Must be alphanumeric characters only For Serial Number Prefix, the [starting serial number] contains characters other than alphanumeric.
The Serial Number Prefix cannot contain any of the excluded letters For Serial Number Prefix, the [starting serial number] contains excluded letters designated by the template.
A template with the same GS1 Company Prefix and Extension Digit already exists. For GS1 Company prefix, prefix and corresponding extension digit map have already been setup in a template.
The starting serial number cannot begin with a 0. For Packaging Code type of GTIN and serialization type of sequential, the [starting serial number] is zero.
Starting Serial Number must be between 10 and 20 characters in length. For Packaging Code type of GTIN and serialization type of sequential, the [starting serial number] length is less than 10 digits or more than 20 digits.
Starting Serial Number must be [serial number length] characters in length. For Packaging Code type of NTIN and serialization type of sequential, the length of the [starting serial number] is shorter than the [serial number length].
The starting serial number cannot begin with a 0. For Packaging Code type of NTIN and serialization type of sequential, the [starting serial number] is zero.
For sequential templates, you cannot assign numbers to a General Pool template and site specific template(s) Multiple Location Names can be added if General Pool is selected.
Payment Type is required. For Generated Random List templates, the Use Crypto Codes checkbox is selected and no option is selected in the payment type drop-down to the right of the Use Crypto Codes checkbox.

Edit Template

Error Message Description
Minimum Threshold must be greater than or equal to Maximum Request Quantity. For Auto-Replenished by Other Serial Number Manager, and Minimum Threshold is less than Maximum Request Quantity.
Minimum Threshold must be greater than or equal to Maximum Request Quantity. For Provisioned By Packager, and Minimum Threshold is less than Maximum Request Quantity.
The GS1 Company Prefix + the serial number must be less than or equal to 16 in length. Length of the GS1 company prefix plus the length of the starting serial number exceeds 16.
A template for the GS1 Company Prefix and Filter Value specified already exists. Entries are not unique by Packaging Code value and Filter Value.
A template with the same GS1 Company Prefix and Extension Digit already exists. Prefix and corresponding extension digit map have already been set up in a template.
Maximum Threshold must be greater than Minimum Threshold. For Generated Random List, and Maximum Threshold is less than or equal to Minimum Threshold.
A template for the GS1 Company Prefix and Filter Value specified already exists. For GS1 Company Prefix, the user's entries are not unique by Packaging Code value and Filter Value.
Maximum Threshold must be greater than Minimum Threshold. For generated random serial numbers, Maximum Threshold is less than or equal to Minimum Threshold.
Minimum Threshold must be greater than or equal to Maximum Request Quantity. For generated random and imported serial numbers, Minimum Threshold is less than Maximum Request Quantity.
The Serial Number Prefix cannot start with zero For Serial Number Prefix, the [starting serial number] is zero.
Must be alphanumeric characters only For Serial Number Prefix, the [starting serial number] contains characters other than alphanumeric.
The Serial Number Prefix cannot contain any of the excluded letters For Serial Number Prefix, the [starting serial number] contains excluded letters designated by the template.
A template with the same GS1 Company Prefix and Extension Digit already exists. For GS1 Company prefix, prefix and corresponding extension digit map have already been setup in a template.
The starting serial number cannot begin with a 0. For Packaging Code type of GTIN and serialization type of sequential, the [starting serial number] is zero.
Starting Serial Number must be between 10 and 20 characters in length. For Packaging Code type of GTIN and serialization type of sequential, the [starting serial number] length is less than 10 digits or more than 20 digits.
Starting Serial Number must be [serial number length] characters in length. For Packaging Code type of NTIN and serialization type of sequential, the length of the [starting serial number] is shorter than the [serial number length].
The starting serial number cannot begin with a 0. For Packaging Code type of NTIN and serialization type of sequential, the [starting serial number] is zero.
For sequential templates, you cannot assign numbers to a General Pool template and site specific template(s) Multiple Location Names can be added if General Pool is selected.
Payment Type is required. For Generated Random List templates, the Use Crypto Codes checkbox is selected and no option is selected in the payment type drop-down to the right of the Use Crypto Codes checkbox.

Import List

Error Message Description
The file contains no serial numbers. The file contains a valid header but no serial numbers.
File is not a text file. The file is a binary file.
The file could not be uploaded because it exceeds the maximum limit of 104 MB. The file is greater than 104 MB in size.
File contains more than 4,000,000 rows. The file size check succeeds, but TraceLink detects the file has greater than 4 million serial numbers.
Serial number [serial number] occurs more than once in the file. Duplicate serial numbers are found within the file.

Import Templates

Error Message Description
The file contains no serial numbers. The file contains a valid header but does not contain serial numbers.
File is not a text file. The file is a binary file.
The file could not be uploaded because it exceeds the maximum limit of 104 MB. The file is greater than 104 MB in size.
File contains more than 4,000,000 rows. Though the file size check is successful, TraceLink detects the file has greater than 4 million serial numbers.
Serial number [serial number] occurs more than once in the file. Duplicate serial numbers are found within the file.
Invalid file format - header must contain the columns "PackagingCodeType","PackagingCodeValue","ItemDescription","AssignToID","FilterValue","ExtensionDigit","TemplateType","RequestFromID","NotifyAfterInHours","MaximumRequestQuantity", "MinThreshold","MaxThreshold","SerialNumberLength","StartingSerialNumber","UseUpperCaseLetters","ExcludedUpperCaseLetters","UseLowerCaseLetters","ExcludedLowerCaseLetters","Status", "UsePrefix", “PushNumbersWithoutRequest” , “MustRequestWithProdOrderRef” , “SGTIN96Encoding”, “UniquenessID”, “UniquenessValue” and no spaces.” The file header does not contain exactly 25 columns.
The prefix is empty and must be set to 5 for the selected template type. When the target market is Russia, Product Type is Food Supplement, Production Type is Imported in product master data, the SerialNumberPrefix is empty.
The prefix must be set to 5 for the selected template type. When the target market is Russia, Product Type is Food Supplement, Production Type is Imported in product master data, the SerialNumberPrefix [starting serial number] is not set to 5.
The prefix must be a maximum of 4 alphanumeric characters for the selected template type. For Serial Number Prefix, the [starting serial number] contains more than 4 characters.
The prefix cannot start with zero for the selected template type. For Serial Number Prefix, the [starting serial number] is zero.
The prefix must contain alphanumeric characters for the selected template type. For Serial Number Prefix, the [starting serial number] contains characters other than alphanumeric.

Serial Number Prefix cannot contain any of the excluded letters in this template.

 For Serial Number Prefix, the [starting serial number] contains excluded letters designated by the template.
File header is missing a column called [COLUMN NAME] in the [HEADER] column. A column header does not match the expected value. For each row, verify that the required field values are present, and the field values are acceptable.