Troubleshooting

Error Messages

Error Message	Description
Enter a Name.	Name is a required field.
Invalid characters entered. Spaces are not allowed.	The Name cannot contain a space.
Enter a unique device Name for the location.	Each device registered at a single location must have a unique Name.
Invalid characters entered.	The Name must contain only alphanumeric characters in addition to the following: _ . , @ / : # -
Enter an Identifier.	Identifier is a required field.
Invalid Identifier entered.	The Identifier must be 6 sets of 2 characters separated by colons or hyphens (e.g. 00:23:68:CF:A4:D8 or 00-23-68-CF-A4-D8). Acceptable characters are numbers 0-9 and letters A-F.
[Identifier value] has already been assigned to another device.	The Identifier must be unique across all devices registered with TraceLink.
Enter a Type.	Type is a required field.
Enter a Make.	Make is a required field.
Enter a Model.	Model is a required field.
Enter a Serial Number Event Manager.	Serial Number Event Manager is a required field.
Enter a Country Code.	Country Code is a required field if Serial Number Event Manager is Default - Smart Event Manager or Smart Event Manager.
Try again later. If the issue persists, contact TraceLink Support.	Company Administration could not connect to save the device. Try again later.

Error Messages

Error Message	Description
Invalid file format	File is in an invalid format.
Operation could not be completed because the following email addresses are not associated with users in your company: [comma separated list of addresses that are not in users company as internal or external user]	File is valid but one or more email addresses are not part of the company.

Error Messages

Error Message	Description
Message will automatically be delivered to your company's TraceLink Product Track App.	When creating a Link, the TraceLink Network checks to see if the Partner also owns a TraceLink Product Track app. If so, cross-link the Owner to the Partner.
Network company is not defined for the current company. Please submit a product support request to TraceLink.	The Owner company is not yet set up as a network company. When the user enters this screen, the Submit button is disabled.
Network company for the current company is defined but is inactive. Please submit a product support request to TraceLink.	The Owner company is inactive. When the user enters this screen, the Submit button is disabled.

Error Messages

Error Message	Description
Enter a Name.	Name is a required field.
Invalid characters entered. Spaces are not allowed.	The Name cannot contain a space.
Enter a unique device Name for the location.	Each device registered at a single location must have a unique Name.
Invalid characters entered.	The Name must contain only alphanumeric characters in addition to the following: _ . , @ / : # -
Enter a Type.	Type is a required field.
Enter a Make.	Make is a required field.
Enter a Model.	Model is a required field.
Enter a Serial Number Event Manager.	Serial Number Event Manager is a required field.
Enter a Country Code.	Country Code is a required field if Serial Number Event Manager is Default - Smart Event Manager or Smart Event Manager.
Try again later. If the issue persists, contact TraceLink Support.	Company Administration could not connect to save the device. Try again later.

Error Messages

Error Message	Description
The identifiers could not be added because the file contains the following errors. Please correct the errors and import the file again. [List of Errors].	File fails validation.
Invalid file format - header must contain the columns "CompanyName”,”Identifier”,”Action”, and no spaces.	The header does not contain exactly 3 columns.
File header is missing a column called [Column Header] in the [#] column.	One of the column headers does not match the expected value.
Partner [Company Name] does not exist.	Trade Partner does not exist.
%s is not a valid partner identifier. Partner identifiers must be formatted as [idtype] [idvalue].	Identifier is not of the form Idtype Idvalue.
Invalid id type [idtype]. Id type must be one of "AR_CUIT", "BR_CNES", "BR_CNPJ","BR_CPF", "BR_PROF_REG", "CN_NUMBER", "COMPANYID", "COMPANYSITEID", "DEA", "DUNS", "DUNS_PLUS_4", "GCP", "GLN", "HIN" and "SGLN."	ID type does not match one of the valid Idtypes.
Action must be left empty or contain "ADD" to add an identifier or “DELETE” to delete an identifier.	One or more entries in the Action column of the imported file is not empty and includes text other than "ADD" or "DELETE".
Identifier [ID Type Indicated in File] [ID Value] cannot be added since the identifier value [ID Value] has already been assigned to partner [Partner Name] and identifier type [ID Type Already Used] [ID Value].	Action is blank (to indicate add) and Identifier value is used to identify another entity in the company's master data.
Identifier [Identifier] cannot be deleted since it does not belong to this partner.	The identifier does not exist for the Trade Partner and therefore cannot be deleted.
Cannot delete identifier. Partner must have at least one identifier.	The Trade Partner must have at least one identifier, so the remaining identifier cannot be deleted.

Error Messages

Error Message	Description
Date range must be 31 days or less.	The date range specified for the audit trail cannot be more than 31 days. Change one of the dates so the range is equal to or less than 31 days.

Error Messages

Error Message	Description
Identifier cannot be removed because the entity subscribes to the following Apps: [App Name (one per row)]	A row represents the only identifier for a location that is currently linked to an app.
Identifier value required	An ID Type is selected in the dropdown and/or a value is entered in the State/Province, but an ID Value is not entered.
Identifier type required	An ID Value and/or State/Province is entered, but an ID Type is not selected.
This identifier has been assigned to another entity.	Identifier is not unique by the combination of Type-State/Province-Value across all of the company's configured Trade Partners .

Error Messages

Error Message	Description
Identifier [Identifier Type] [ID Value] cannot be found on your Manage Partners identifiers list	The uploaded file contains an Identifier Type with a value that does not match the value listed for that identifier in Manage Partners.
A Company Name must be provided for each row.	An entry in the uploaded file does not have a CompanyName value.
Identifier Type and Value is listed in the CSV file more than once. The recipient list cannot contain duplicate Identifier Type and Values.	The uploaded file contains the same Identifier Type and Value pairing more than once.
Identifier type [identifier type] is not supported for this feature	The uploaded file contains an Identifier Type that is invalid.

In Tracelink

Select the Export Results to CSV link.
The file downloads (location varies by user preference).
Select Save.
Select a location on the browser.

Do not select "Open".

In Excel

Open a blank Excel worksheet.

Do not open the recently saved CSV file.

Select Data > From Text.
Choose the CSV file in the "Import Text File" window.
Select Import:
1. Select the Delimited option and then Next.
2. Deselect the default Tab option. Either:
  - Select the Comma option, and then Next.
  - Select the Period option, and then Next.
3. Select all columns and the Text option, then Finish.
In the "Import Data" window, select the New worksheet option and then OK.
Select File > Save As and keep the default Save as type set to Text (Tab delimited).
The file now displays the correct data and formatting.
CSV downloads sort by default and do not reflect UI manipulation/sortation.