Batch Recall

Overview

Select the View Report Details link for a Batch Recall report in the Actions column of the table on the Search Compliance Reports screen.

  • View the Batch Recall report that was sent to the EU Hub.

    Batch Recall reports capture information about the recall of a lot in the EU.

    Reports generate automatically when certain events occur in TraceLink or manually when a user initiates the report through Serialized Operations Manager.

  • Confirm that the EU Hub and other relevant entities received the report successfully, and troubleshoot issues.

Getting Started

The entity that submits the report must be the owner of the product. Owners must enable Event Workflows to generate the report.

See Configure Event Workflows and Event Triggers for more information.

Report Information

  • Section Title - "Report Information for [Owner], [Company-Location]"
    • Owner - The Owner that sent the report to the European Union Hub.
    • Company - Location - The Owner's location. Format is [Company Name] or [Company Name] - [Location Name].
  • Report Date - The date that the report is generated. Format is [DD] [Mmm] [YYYY] [HH]:[MM] [AM/PM] GMT by [Name] of [Owner Company Name] via Info Exchange (displays as a link that leads to the corresponding View Transaction Details screen in Info Exchange).
  • Report Type - Displays the type of report.
  • Version Number - Displays the report's EMVO version number.
Report Information for Kendall Pharma, Kendall Pharma-North Reading
Report Date   19 Jan 2017 2016 08:38 PM GMT by Sally Goodwell of Kendall Pharma via Info Exchange
Report Type   Product  Master Data (Create)
Version Number   6

Product Information

This section displays the following information:

Field Field Description Sourced From
Product code The Packaging Code or the Internal Material Number. The Product Code associated with the serial number at the point of the recall.
Product Description The Product Description associated with the Product Code. Product Master Data > Item Information > Product Description where language code is "English."

Not included in the EU report.

Lot Number The lot or batch number associated with the serial numbers being reported. Lot Number included in the recall event data associated with the serial number(s).
Expiration Date The batch expiration date of the serialized items in the lot. Format reported to the EU is YYMMDD.
  • Expiration Date included in the recall event data associated with the serial number(s).

    or

  • Barcode Expiration Date specified in a Serialized Operations Manager Update Lot event, if one occurred prior to the recall.

    If a Barcode Expiration Date is specified in the Update Lot event, TraceLink reports this value instead of the Expiration Date. The Barcode Expiration Date indicates that the expiration date on the lot's packaging is different from the Expiration Date on record in TraceLink.
Product Code GTIN14 0088202030229 Lot Number CT_Lot_EU
Product Description ALLERGY MED 90 MG CAPS 30 Expiration Date 31 Mar 2019

Batch Recall Information

This section displays the following information:

Field Field Description Sourced From
Recall Markets The EU Market where the product is sold. The Target Market(s) associated with the recall event.
Recall Effective Date The date that the product recall goes into effect.

The Effective Date associated with the recall event.

Recall Information

Any extra information pertaining to the recall. Maximum 512 characters.

The recall information associated with the recall event.
Recall Markets FR, DK
Recall Information One ingredient was not properly stored.
Recall Effective Date 31 Mar 2019

EU Hub Response Messages

The EU sends up to 4 responses to the Batch Recall:

EU Hub Confirmation

The initial response from the EU Hub. Indicates the status of the submitted batch recall.

  • Response Received - The date that a response message was received from the EU Hub. Lists the date and time for each response that is received. Format is [DD] [Mmm] [YYYY] [HH]:[MM] [AM/PM] GMT by Info Exchange ("Info Exchange" displays as a link that leads to the corresponding View Transaction Details screen in Info Exchange).

  • Status - The processing and distribution status of the report from the EU Hub to the National System.

  • Error Code - Displays if the EU Hub finds the report invalid.

    For specific error code descriptions see Troubleshooting.

  • Error Description - Description of the Error Code from the corresponding column.

Response Received Status Error Code Error Description
30 Mar 2016 03:21 PM GMT by Info Exchange INVALID #A18 Distribution Rejected By National System
30 Mar 2016 03:21 PM GMT by Info Exchange VALID -- --

Distributed to Markets

Confirms which markets the product is recalled in and which markets the product could be recalled in but is not.

  • Response Received - The date that a response message was received from the EU Hub. Lists the date and time for each response that is received. Format is [DD] [Mmm] [YYYY] [HH]:[MM] [AM/PM] GMT by Info Exchange ("Info Exchange" displays as a link that leads to the corresponding View Transaction Details screen in Info Exchange).

  • Country - The ISO Country Code for the Target Market.
  • Recall Submitted - Indicates whether or not the product was recalled in the Target Market.
Response Received Country Recall Submitted
30 Mar 2016 03:21 PM GMT by Info Exchange DK TRUE
30 Mar 2016 03:21 PM GMT byInfo Exchange BG FALSE

Response from Markets

Confirms that each National System has confirmed the receipt of the recall request.

  • Response Received - The date that a response message was received from the EU Hub. Lists the date and time for each response that is received. Format is [DD] [Mmm] [YYYY] [HH]:[MM] [AM/PM] GMT by Info Exchange ("Info Exchange" displays as a link that leads to the corresponding View Transaction Details screen in Info Exchange).

  • Country - The ISO Country Code for the Target Market.

  • Status - The processing and distribution status of the report from the EU Hub to the National System.

  • Recall Count - The amount of recalled serial numbers.

  • Error Code - Displays if the EU Hub finds the report invalid.

    For specific error code descriptions see Troubleshooting.

  • Error Description - Description of the Error Code from the corresponding column.

Response Received Country Status Recall Count Error Code Error Description
30 Mar 2016 03:21 PM GMT by Info Exchange DE SUCCESS -- -- --
30 Mar 2016 03:21 PM GMT byInfo Exchange BG FAIL 50000 #A1 Product Not Found: The request tried to initiate a batch recall for a product that does not exist.

Response from Parallel Distributors

Confirms that Parallel Distributors that repackaged the product have confirmed the receipt of the recall request.

  • Response Received - The date that a response message was received from the EU Hub. Lists the date and time for each response that is received. Format is [DD] [Mmm] [YYYY] [HH]:[MM] [AM/PM] GMT by Info Exchange ("Info Exchange" displays as a link that leads to the corresponding View Transaction Details screen in Info Exchange).

  • Status - The processing and distribution status of the report from the EU Hub to the National System.

  • Error Code - Displays if the EU Hub finds the report invalid.

    For specific error code descriptions see Troubleshooting.

  • Error Description - Description of the Error Code from the corresponding column.

Response Received Status Error Code Error Description
30 Mar 2016 03:21 PM GMT by Info Exchange SUCCESS -- --
30 Mar 2016 03:21 PM GMT byInfo Exchange FAIL #A1 Product Not Found: The request tried to initiate a batch recall for a product that does not exist.

Supplemental Information

Error Code Error Description Troubleshooting Information
#A1 Product Not Found The requester tried to create or update packs for a product that does not exist. The request is rejected.
#A2 Batch Not Found The requester tried to update packs for a product batch that does not exist. The request is rejected.
#A16 Data Validation Error The format of the request was invalid. The request is rejected.
#A22 Market Not Found A market for which this product was configured is no longer associated with the EMVO. The pack data can never be delivered.
#S10 Request Not Authorized The requester tried to update data they are not entitled to change. The request is rejected. EMVO administrators will be alerted to the issue.