Set Recall Status

How to Navigate to this Screen

Select the Status Update drop-down in the left-hand panel.

Why Use this Screen

Recall, or undo the recall of, full or partial lots from specific Target Markets.

The recall of product sets all or part of a batch of product as removed from the market because it is no longer fit for sale.

Lot Number Information

Full lot/batch – Have the Item Code and Lot Number of the product being recalled readily available.
Partial lot/batch – Have the Item Code and Lot Number of the product and the list of Serial Numbers being recalled readily available.

Mandatory Fields

Item Code - An Internal Material Number or Country Drug Code in the type-ahead field (pulls from Master Data). The format is [Product Code Type] [Product Code Value].
Lot Number - The number associated with the Internal Material Number or Country Drug Code, which identifies the serial numbers being recalled.
Scope – Radio buttons defining the type of the recall. The options are:
- Full lot/batch – Updates all serial numbers in the previously-defined lot.
- Partial lot/batch – Updates specific serial numbers from the previously-defined lot.
  Only a Full lot/batch can be recalled if an EU FMD Target Market is selected in the Markets checkboxes.
Serial Numbers - The serial numbers being recalled.
Required only for recalling a Partial lot/batch.
Operation – Radio buttons defining the action to take. The options are:
- Set Recall Status – Sets all serial numbers included in the lot or serial number list to Recalled.
- Undo Recall Status – Removes the Recalled attribute from all serial numbers included in a previously recalled lot or serial number list.
  Serial numbers are not required when the Operation is Undo Recall Status.
Markets – The Target Market Country Codes, as defined in the product's Master Data Exchange entry, that the serial numbers can be recalled from.

Displays only if the Operation is Set Recall Status. All available Markets are selected by default.

Effective Date – The date that all serial numbers included in the lot or serial number list are recalled.
Reason Description – The reason for the set or undo recall.

512 characters maximum.

Recall a Full Lot/Batch of Product

Select the desired entity in the Show Data From drop-down at the top of the screen.
Enter an Item Code in the type-ahead field or select the type-ahead icon to view all Internal Material Numbers and Country Drug Codes.
Enter the Lot Number in the text field.
Select the Full lot/batch radio button.
Select the Set Recall Status radio button.
Select the Markets checkboxes.
Select the Effective Date from the date picker.
Enter a Reason Description in the text field.
Select the Submit button.
A confirmation dialog box displays.
Select Confirm to submit the Set Recall Status.
The dialog box closes, and the confirmation message "The request to update the status of serial numbers in Lot [Lot Number] to Recalled has been submitted. This operation could take several minutes to process depending on the size of the lot. Check the outcome of this operation in Info Exchange." displays at the top of the screen.

Undo the Recall of a Full Lot/Batch of Product

Select the desired entity in the Show Data From drop-down at the top of the screen.
Enter an Item Code in the type-ahead field or select the type-ahead icon to view all Internal Material Numbers and Country Drug Codes.
Enter the Lot Number in the text field.
Select the Full lot/batch radio button.
Select the Undo Recall Status radio button.
Enter the Reason Description in the text field.
Select the Submit button.
A confirmation dialog box displays.
Select Confirm to submit the Undo Recall Status.
The dialog box closes, and the confirmation message "The request to remove the status of Recalled for serial numbers in Lot [Lot Number] has been submitted. This operation could take several minutes to process depending on the size of the lot. Check the outcome of this operation in Info Exchange." displays at the top of the screen.

Recall a Partial Lot/Batch of Product

Select the desired entity in the Show Data From drop-down at the top of the screen.
Enter an Item Code in the type-ahead field or select the type-ahead icon to view all Internal Material Numbers and Country Drug Codes.
Enter the Lot Number in the text field.
Select the Partial lot/batch radio button.
Enter the Serial Numbers by selecting one of the following:
- Select Upload Serial Numbers from File:
  1. Select the Choose File button.
  2. Browse for and select the desired CSV file.
    The CSV file cannot contain headers.
- Select Scan Serial Numbers:
  - Enter the serial numbers in the text field.
    or
  - Scan the serial numbers in the text field with an Edge device.
Select the Set Recall Status radio button.
Select the Effective Date from the date picker.
Select the Markets checkboxes.
Enter a Reason Description in the text field.
Select the Submit button.
A confirmation dialog box displays.
Select Confirm to submit the Set Recall Status.
The dialog box closes, and the confirmation message "The request to update the status of serial numbers in Lot [Lot Number] to Recalled has been submitted. This operation could take several minutes to process depending on the size of the lot. Check the outcome of this operation in Info Exchange." displays at the top of the screen.

Undo the Recall of a Partial Lot/Batch of Product

Select the desired entity in the Show Data From drop-down at the top of the screen.
Enter an Item Code in the type-ahead field or select the type-ahead icon to view all Internal Material Numbers and Country Drug Codes.
Enter the Lot Number in the text field.
Select the Partial lot/batch radio button.
Do not enter the serial numbers of the Partial lot/batch recall being undone.
Select the Undo Recall Status radio button.
Select the Effective Date from the date picker.
Use the Effective Date entered when the serial numbers were originally recalled.
Enter a Reason Description in the text field.
Select the Submit button.
A confirmation dialog box displays.
Select Confirm to submit the Undo Recall Status.
The dialog box closes, and the confirmation message "The request to remove the status of Recalled for serial numbers in Lot [Lot Number] has been submitted. This operation could take several minutes to process depending on the size of the lot. Check the outcome of this operation in Info Exchange." displays at the top of the screen.

Error Messages

Errors either display at the top of the screen or are found in Info Exchange (may vary):

Error Message	Description
Cannot do a full recall on a lot that already has a recall.	The Lot Number entered has already been Recalled.
Cannot do a partial recall on a lot with a full recall.	The Lot Number, containing the serial numbers included in the Partial lot/batch recall, has already been recalled.
The effective date of this partial recall matches another for this lot.	A Partial lot/batch recall cannot have the same Effective Date as another Partial lot/batch recall previously performed on the same Lot Number.
Cannot perform a partial recall on an EU FMD Target Market.	If an EU FMD Target Market is selected in the Markets list, it is required that all serial numbers in the lot/batch are recalled.
Serial Number #### is part of another recall.	The serial number(s) listed was included in a previous performed Partial lot/batch recall on the Lot Number and has already been recalled.
Serial Number #### is not associated with Item Code #### and Lot Number ####.	One or more serial numbers included in the Partial lot/batch recall are not associated with given Item Code and Lot Number.